Participant Experience Coordinator

DFP Recruitment; City Of Joondalup; On-site; AUD 60,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an APS3 Participant Support Officer to join a busy, participant-focused environment on a 12‑month temporary contract. You will be a key contact for participants, delivering clear, empathetic support in person, by phone and in writing, while performing essential administration to ensure high-quality service.

You will handle enquiries, front-of-house duties, data entry, complaints, and coordination of appointments, collaborating with the broader team to meet participant

Qualifications

• Strong customer service and administration skills.
• Empathetic and professional communication with participants.
• Ability to build rapport with participants, families and stakeholders.
• Accurate data entry and attention to detail.

Responsibilities

• Respond to participant and stakeholder enquiries in person, by phone and electronically.
• Provide front-of-house and reception support within the local office.
• Resolve enquiries and refer participants to appropriate services.
• Manage shared inboxes, appointments and telephone enquiries.
• Coordinate appointments and ensure office facilities are accessible.
• Complete data entry and follow up required actions.
• Receive and record complaints and feedback accurately.
• Manage participant matters in line with legislation, policies and procedures.
• Provide general administrative and operational support to the wider team.

Skills

Customer service

Administration

Communication

Empathy

Tools

Microsoft Office

Job description

DFP Recruitment is seeking an APS3 Participant Support Officer to join a busy, participant-focused environment on a 12‑month temporary contract. You will be a key contact for participants, delivering clear, empathetic support in person, by phone and in writing, while performing essential administration to ensure high-quality service.

You will handle enquiries, front-of-house duties, data entry, complaints, and coordination of appointments, collaborating with the broader team to meet participant