Participant Support Officer (APS4) - Govt Admin, ASAP Start

Hoban Recruitment; Coniston; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

Competitive hourly pay $43.82 (incl. 0

12% superannuation

ASAP start date

37.5 hours per week

Public sector experience growth

Multiple NSW locations

Job summary

HOBAN Recruitment is seeking experienced APS4 Participant Support Officers across NSW locations including Parramatta, Campbelltown, Newcastle and Wollongong. You will deliver administrative, operational and participant support services within a Federal Government context.

The role focuses on managing enquiries, information provision, data management and stakeholder engagement to ensure effective service delivery and outcomes for participants and providers.

Qualifications

• Strong communication and stakeholder engagement abilities.
• Proven ability to manage competing priorities and meet deadlines.
• Experience working within policies, procedures and legislative frameworks.
• Strong problem-solving and analytical skills.
• Ability to remain calm under pressure and de-escalate challenging situations.
• Experience providing high-quality customer service and administrative support.
• Sound judgement when handling confidential and sensitive information.
• Ability to work independently while contributing to a team.
• Proficiency with Microsoft Office applications and business systems.

Responsibilities

• Managing participant enquiries and providing accurate information and support.
• Conducting administrative, operational and data management activities.
• Reviewing and analysing information to support decision-making processes.
• Making outbound calls to participants, providers and stakeholders.
• Managing workflow priorities and meeting performance deadlines.
• Applying relevant policies, procedures and legislative frameworks.
• Assisting with participant pathway and suitability assessments.
• Escalating complex matters where required.
• Contributing to process improvement initiatives and team objectives.
• Building positive relationships with internal and external stakeholders.

Skills

Communication skills

Stakeholder engagement

Prioritization & deadlines

Problem-solving & analytical

Customer service & admin support

Confidential information handling

Independent & teamwork

Microsoft Office

Tools

Microsoft Office

Job description

HOBAN Recruitment is seeking experienced APS4 Participant Support Officers across NSW locations including Parramatta, Campbelltown, Newcastle and Wollongong. You will deliver administrative, operational and participant support services within a Federal Government context.

The role focuses on managing enquiries, information provision, data management and stakeholder engagement to ensure effective service delivery and outcomes for participants and providers.