APS4 Participant Support Officer

DFP Recruitment; City Of Swan; On-site; AUD 65,000 - 75,000; Full time

Job summary

DFP Recruitment is seeking an APS4 Participant Support Officer to join a busy, participant-focused environment in Western Australia. The role involves handling participant inquiries, administrative tasks and workflows within a collaborative team.

This is a 6-month temporary contract with potential extension. The ideal candidate will bring excellent organisation, privacy awareness and experience with desktop systems to deliver timely, accurate support.

Qualifications

• Experience in administration and stakeholder engagement.
• Strong communication and active listening skills.
• Ability to manage competing priorities and stay organized.

Responsibilities

• Managing allocated workloads and competing priorities.
• Conducting desktop reviews and entering information into relevant systems.
• Making outbound calls to participants, providers and other stakeholders.
• Responding to enquiries and providing clear and professional advice.
• Managing and resolving moderately complex participant matters.
• Reviewing information and applying relevant legislation, policies, procedures and guidelines.
• Escalating complex matters to senior team members when required.
• Liaising with internal and external stakeholders to resolve issues.
• Supporting research, analysis, reporting and process improvement activities.
• Working collaboratively and contributing to a positive team environment.

Skills

Administration

Communication

Stakeholder engagement

Tools

Microsoft Office

CRM systems

Job description

APS4 Participant Support Officer

We are seeking APS4 Participant Support Officers to join our client in a busy, participant-focused environment. This role is ideal for someone with strong administration, communication and stakeholder engagement skills who enjoys making a positive difference.

The Role

As an APS4 Participant Support Officer, you will work within a collaborative team to manage participant-related enquiries, administrative tasks and allocated workflows. This role is initally a 6 month temp contract with a view to extension.

Key responsibilities include

• Managing allocated workloads and competing priorities.
• Conducting desktop reviews and accurately entering information into relevant systems.
• Making outbound calls to participants, providers and other stakeholders.
• Responding to enquiries and providing clear and professional advice.li>
• Managing and resolving moderately complex participant matters.
• Reviewing information and applying relevant legislation, policies, procedures and guidelines.
• Escalating complex matters to senior team members when required.
• Liaising with internal and external stakeholders to resolve issues.
• Supporting research, analysis, reporting and process improvement activities.
• Working collaboratively and contributing to a positive team environment.

About YouTo be successful, you will bring:

• Strong communication and active listening skills, with an empathetic and participant-focused approach.
• Excellent organisation and the ability to manage competing priorities.
• Sound problem-solving skills and good judgement.
• The ability to remain calm and professional in challenging situations.
• Strong stakeholder engagement and relationship management skills.
• High attention to detail and confidence working across computer-based systems.
• A good understanding of privacy, confidentiality and handling sensitive information.
• Proficiency in Microsoft Office and the ability to quickly learn new systems and processes.

Why Apply?

This is a great opportunity to undertake meaningful work within a supportive team while building valuable experience in an APS4 environment.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.