Part-Time Shopping Centre Concierge (Sat)

Hawaiian; Western Australia; On-site; AUD 34,000 - 48,000; Part time

Job summary

Hawaiian invites applications for a Part-Time Customer Service Officer on a 12-month contract at Newpark Shopping Centre in Western Australia. The role requires availability Thursdays and Fridays 8.30am–5.15pm and Saturdays 8.30am–4.30pm, with potential extension or permanency.

Reporting to the Assistant Property Manager. The successful candidate will provide exceptional customer service, act as a brand ambassador, and support operations, marketing, and tenant relations to ensure smooth centre

Qualifications

• Minimum 2 years in a customer-focused role.
• Proficient with Microsoft Office suite.
• Strong verbal and written communication skills.
• Ability to build and maintain relationships with internal and external stakeholders.
• Proactive with the ability to work independently and in a team.
• Able to handle confidential information discreetly.
• Professional appearance and conduct at all times.

Responsibilities

• Be the primary information resource for partners, tenants, customers, council and contractors.
• Develop relationships with centre retailers and stay informed about store changes, locations, merchandising, pricing and events.
• Assist customers with information, store recommendations and knowledge of centre services and local community.
• Log and communicate queries, feedback and issues to the team.
• Maintain Hawaiian brand standards through daily site inspections and reporting issues.
• Ensure WHS policies are followed and safety culture is promoted.
• Collaborate with Operations and Marketing teams on campaigns, events and activations.
• Update on-site marketing materials as directed.

Skills

Customer service

Microsoft Office

Communication skills

Interpersonal skills

Initiative

Confidentiality

Professional appearance

Tools

Microsoft Office

Job description

Hawaiian invites applications for a Part-Time Customer Service Officer on a 12-month contract at Newpark Shopping Centre in Western Australia. The role requires availability Thursdays and Fridays 8.30am–5.15pm and Saturdays 8.30am–4.30pm, with potential extension or permanency.

Reporting to the Assistant Property Manager. The successful candidate will provide exceptional customer service, act as a brand ambassador, and support operations, marketing, and tenant relations to ensure smooth centre