Customer Service Officer- Park Centre

Hawaiian; Victoria; Hybrid; AUD 36,000 - 47,000; Part time

Job summary

Hawaiian is seeking a Part-Time Customer Service Officer for our Park Centre Shopping Centre in WA. The role is a 12-month contract with extension or permanency possibilities, working Thursday and Friday 8.30am-5.15pm and Saturday 8.30am-4.30pm, reporting to the Assistant Property Manager.

The successful applicant will be a brand ambassador, handle queries from tenants, customers, council and contractors, and help maintain centre standards.

Qualifications

• 2+ years’ previous experience in a customer focused position.
• Strong Microsoft Office experience and ability to quickly learn new systems with training.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
• Ability to exercise initiative and work both independently and co-operatively as required.
• Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.
• Professional appearance and behaviour at all times.

Responsibilities

• To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for partners including Tenants, Customers, Council and Contractors.
• Establish and develop strong relationships with centre retailers, including developing and maintaining knowledge of centre store (including retailer changes) selection, locations, merchandising, price points, special sales and events.
• Serve as primary resource for customers seeking information, assistance, or store recommendations; develop a thorough understanding of all shopping centre services and amenities as well as those within the local community.
• Follow the process in place to ensure all queries, feedback and issues are noted and communicated to relevant team members.
• Ensure the property is always presented to the Hawaiian standard by completing daily inspections on presentation, bathrooms, parent rooms, community notice board, CML set-ups, car parks and tenant signage. Advise relevant team members where improvements or repairs are required and ensue follow-up action is completed. Report any issues to the relevant area and complete Safety Culture report.
• Responsible for ensuring that WHS policies and procedures directed by the WHS Manager are followed in all instances.
• Work collaboratively with the Operations Team to assist with smooth operation and ensure compliance requirements are met.
• Work collaboratively with the Marketing team members to assist with the delivery of campaigns and activations including community events and matters.
• Ensure relevance of on-site asset marketing messages. Change on-site marketing collateral as directed by the Marketing team.

Skills

Customer focus

Microsoft Office

Verbal communication

Written communication

Interpersonal skills

Initiative

Discretion/Confidentiality

Professional appearance

Tools

Microsoft Office Suite

Job description

Hawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 100 people.

With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities.

Our values at Hawaiian are clear. We are Passionate, Considerate Collaborative and have a Growth Mindset. Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey.

Hawaiian is seeking a Part-Time Customer Service Officer on a 12-month contract with the possibility of extension or permanency for Hawaiians' Park Centre Shopping Centre working Thursday and Friday from 8.30am to 5.15pm, and Saturday from 8.30am to 4.30pm, reporting to the Assistant Property Manager.

The successful applicant must be willing to work Saturdays and responsible forensuring the smooth, efficient and valued-add operationof our shopping centres.

Byproviding exceptional customer serviceand support throughpositive and maintained relationships you will excel in the role.

Essential duties include, but are not limited to, the following:

• To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for partners including Tenants, Customers, Council and Contractors.
• Establish and develop strong relationships with centre retailers, including developing and maintaining thorough knowledge of centre store (including retailer changes) selection, locations, merchandising, price points, special sales and events.
• Serve as primary resource for customers seeking information, assistance, or store recommendations; develop a thorough understanding of all shopping centre services and amenities as well as those within the local community.
• Follow the process in place to ensure all queries, feedback and issues, whether verbal or written, are noted and communicated to relevant team members.
• Ensure the property is always presented to the Hawaiian standard by completing daily inspections on presentation, bathrooms, parent rooms, community notice board, CML set-ups, car parks and tenant signage. Advise relevant team members where improvements or repairs are required and ensue follow-up action is completed. Report any issues to the relevant area and complete Safety Culture report.
• Responsible for ensuring that WHS policies and procedures directed by the WHS Manager are followed in all instances.
• Work collaboratively with the Operations Team to assist with smooth operation and ensure compliance requirements are met.
• Work collaboratively with the Marketing team members to assist with the delivery of campaigns and activations including community events and matters.
• Ensure relevance of on-site asset marketing messages. Change on-site marketing collateral as directed by the Marketing team.

Required Skills and Attributes

• 2+ years’ previous experience in a customer focused position with a warm and engaging personality.
• Strong Microsoft Office experience and ability to quickly learn new systems with training.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
• Ability to exercise initiative and work both independently and co-operatively as required.
• Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.
• Professional appearance and behaviour at all times.

Along with this exceptional career opportunity, Hawaiian is also an employer that is committed to the individual success and career path of its employees through our Workforce Development Plans.