Part-Time Customer Experience Officer, Shopping Centre

Hawaiian; Victoria; Hybrid; AUD 36,000 - 47,000; Part time

Job summary

Hawaiian is seeking a Part-Time Customer Service Officer for our Park Centre Shopping Centre in WA. The role is a 12-month contract with extension or permanency possibilities, working Thursday and Friday 8.30am-5.15pm and Saturday 8.30am-4.30pm, reporting to the Assistant Property Manager.

The successful applicant will be a brand ambassador, handle queries from tenants, customers, council and contractors, and help maintain centre standards.

Qualifications

• 2+ years’ previous experience in a customer focused position.
• Strong Microsoft Office experience and ability to quickly learn new systems with training.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
• Ability to exercise initiative and work both independently and co-operatively as required.
• Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.
• Professional appearance and behaviour at all times.

Responsibilities

• To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for partners including Tenants, Customers, Council and Contractors.
• Establish and develop strong relationships with centre retailers, including developing and maintaining knowledge of centre store (including retailer changes) selection, locations, merchandising, price points, special sales and events.
• Serve as primary resource for customers seeking information, assistance, or store recommendations; develop a thorough understanding of all shopping centre services and amenities as well as those within the local community.
• Follow the process in place to ensure all queries, feedback and issues are noted and communicated to relevant team members.
• Ensure the property is always presented to the Hawaiian standard by completing daily inspections on presentation, bathrooms, parent rooms, community notice board, CML set-ups, car parks and tenant signage. Advise relevant team members where improvements or repairs are required and ensue follow-up action is completed. Report any issues to the relevant area and complete Safety Culture report.
• Responsible for ensuring that WHS policies and procedures directed by the WHS Manager are followed in all instances.
• Work collaboratively with the Operations Team to assist with smooth operation and ensure compliance requirements are met.
• Work collaboratively with the Marketing team members to assist with the delivery of campaigns and activations including community events and matters.
• Ensure relevance of on-site asset marketing messages. Change on-site marketing collateral as directed by the Marketing team.

Skills

Customer focus

Microsoft Office

Verbal communication

Written communication

Interpersonal skills

Initiative

Discretion/Confidentiality

Professional appearance

Tools

Microsoft Office Suite

Job description

Hawaiian is seeking a Part-Time Customer Service Officer for our Park Centre Shopping Centre in WA. The role is a 12-month contract with extension or permanency possibilities, working Thursday and Friday 8.30am-5.15pm and Saturday 8.30am-4.30pm, reporting to the Assistant Property Manager.

The successful applicant will be a brand ambassador, handle queries from tenants, customers, council and contractors, and help maintain centre standards.