Reservations Agent

View Hotels; City of Melbourne; On-site; AUD 28,000 - 34,000; Part time

Benefits offered by this job

Structured training

Discounted accommodation rates

Discounted dining

Free car parking

Free uniform and dry cleaning

Duty meals

Social events and team activities

Job summary

View Melbourne is seeking a part-time Reservations Agent on St Kilda Road to join our hotel team. The reservations office handles individual bookings, group enquiries and events, working with the Reservations Supervisor to ensure bookings are set up correctly before arrival.

Ideal candidates have hotel front office or customer service background, strong communication, and keen attention to detail. Training will be provided to cover group and events aspects and PMS usage.

Qualifications

• Experience in hotel front office, reservations or a comparable customer service role.
• Confident written and verbal communication.
• Genuine attention to detail with a solutions-oriented approach.
• Ability to juggle a busy phone and inbox across accommodation, group and events enquiries.
• Availability to work weekdays, with some weekend coverage as required.

Responsibilities

• Respond to accommodation, group, conference and events enquiries by phone, email and online channels.
• Enter and maintain reservations accurately — rates, guest profiles, billing instructions and special requests; maximise revenue and conversion.
• Manage amendments, cancellations, no-shows, and corporate chargebacks.
• Take first call on group and C&E enquiries: capture the brief, check availability and pass qualified business to the Reservations Supervisor.
• Assist with group bookings — rooming lists, cut-off dates, deposits and pre-arrival details.
• Handle enquiries from our corporate, travel agents, partners, leisure and medical precinct guests.

Skills

Front office experience

Customer service

Attention to detail

Communication skills

Tools

Property Management System (PMS)

Job description

View Melbourne is looking for a part-time Reservations Agent to join our team on St Kilda Road. Our reservations office is the first point of contact for everything that comes into the hotel — individual accommodation bookings, group enquiries, and conference and events business. Working alongside our Reservations Supervisor, you'll take calls and emails, get the details right, and ensure each booking is set up properly well before anyone arrives.

This role suits someone with a front office or strong customer service background who wants to move into reservations and gain exposure to the group and events side of the business. If you've worked a reception desk and know your way around a property management system, we'll teach you the rest.

Hours are primarily 3-4 weekdays, with occasional Saturdays as needed.

Key responsibilities

• Respond to accommodation, group, conference and events enquiries by phone, email and through our online channels.
• Enter and maintain reservations accurately — rates, guest profiles, billing instructions and special requests; Maximising revenue and conversion.
• Manage amendments, cancellations, no-shows, and corporate chargebacks.
• Take the first call on group and C&E enquiries: capture the brief, check availability and pass qualified business to the Reservations Supervisor.
• Assist with group bookings — rooming lists, cut-off dates, deposits and pre-arrival details.
• Handle enquiries from our corporate, travel agents, partners, leisure and medical precinct guests.

What we're looking for

• Experience in hotel front office, reservations or a comparable customer service role
• Confident written and verbal communication
• Genuine attention to detail with a solutions-oriented approach
• The ability to juggle a busy phone and inbox across accommodation, group and events enquiries
• Availability to work weekdays, with some weekend coverage as required

What we offer

• Structured training and hands-on support from the reservations, front office and events teams to grow your career
• Discounted accommodation rates for you and your family in Melbourne, Brisbane and Sydney
• Discounted dining across all venues
• Free car parking
• Free uniform and dry cleaning
• Duty Meals
• Social events and team activities across the hotel

About us

View Melbourne is and independently owned a 206-room hotel on St Kilda Road, a short walk from the Alfred, Chapel Streetand ANZAC Station. We look after a mix of corporate, leisure, inbound group and medical precinct guests, and the reservations office is where most of that business begins.