Part-Time Remote Customer Success Manager (9-Month Contract)

REA Group; Sydney; Hybride; AUD 65 000 - 85 000; Temps partiel

Avantages offerts par ce poste

Hybrid work

Flexible leave

Parental leave

Volunteer leave

Community grants

Matched payroll giving

Hackdays

Birthday leave

Additional leave

Résumé du poste

REA Group is seeking a proactive Customer Success professional for CampaignAgent, our vendor payments and financing platform. You will manage a portfolio of real estate agencies, drive adoption, training, and support, and promote the suite of products to maximise utilisation and revenue.

Reporting to the Head of Customer Success, you’ll collaborate with sales, technology, marketing and support teams, maintain strong relationships, onboard new agencies, and travel as needed to support clients

Responsabilités

• Take ownership of agency accounts within your portfolio, driving engagement, retention, and long-term partnership success through strong relationship management and proactive communication.
• Engage and build rapport with all agencies in your portfolio, prioritising key clients with a strategic and refined approach.
• Manage the onboarding of new agencies in your territories via the digital onboard program, taking an engaging approach to ensure each team is confident using the platform, sees value early, and is set up for long-term success.
• Liaise with your Sales/Success colleagues to understand the territory, facilitate smooth handovers, and align on goals.
• Liaise with key stakeholders such as Principals as well as Sales Agents & operational staff at the office level.
• Maintain regular, proactive contact with agencies to discuss market trends, platform performance, introduce new products or features and support the client's journey through product upgrades.
• Using data and reporting to identify utilisation trends to recommend and implement strategies that drive increased product adoption.
• Take ownership of any issues raised by our customers and proactively manage the delivery of effective solutions.
• Collaborate across teams to refine customer segments, simplify internal processes, and identify areas of friction in the customer journey to drive a better overall experience.
• Maintain knowledge of all CampaignAgent product features and upgrades and ensure changes are communicated to our agencies.
• Tackle special tasks and projects as required by business needs.

Description du poste

REA Group is seeking a proactive Customer Success professional for CampaignAgent, our vendor payments and financing platform. You will manage a portfolio of real estate agencies, drive adoption, training, and support, and promote the suite of products to maximise utilisation and revenue.

Reporting to the Head of Customer Success, you’ll collaborate with sales, technology, marketing and support teams, maintain strong relationships, onboard new agencies, and travel as needed to support clients