Part-Time Optical Assistant: Eye Care & Frame Specialist

Specsavers; Grafton; On-site; AUD 34,000 - 44,000; Part time

Job summary

Specsavers Grafton is seeking a friendly, motivated Optical Assistant to join our team. In this front-line role you’ll help patients choose frames, lenses and accessories, work with optometrists and dispensers, and ensure a seamless, positive in-store experience.

Australian work rights are required. Full training will be provided; prior optical industry experience is not essential. You’ll also assist with basic measurements, stock, POS transactions, and store presentation to help meet daily KPIs.

Qualifications

• Australian work rights are required.

Responsibilities

• Greet patients and visitors in a warm, professional manner.
• Assist patients in selecting frames, lenses and accessory add-ons that best suit their lifestyle and prescription needs.
• Process sales transactions accurately using the in-store Point of Sale (POS) system.
• Answer phone and email enquiries promptly, scheduling appointments and fielding general questions about products and services.
• Measure and fit frames to ensure optimum comfort and performance.
• Take basic measurements (PD, working distance) for lens ordering.
• Perform small adjustments and repairs on frames.
• Receive, unpack and organise frame and lens deliveries; maintain accurate stock levels and merchandising standards.
• Full training will be provided as previous optical industry experience is not essential for this role.
• Prepare patients for eye examinations (pre-test screening, history taking).
• Record and file patient details, ensuring strict confidentiality.
• Sterilise equipment and maintain a clean, hygienic patient area.
• Assist optometrists during clinical procedures when required.
• Assist the Audio department with Screenings and Customer enquiries
• Keep the dispensary and retail area tidy, neat, and visually appealing.
• Restock brochures, signage, and promotional materials.
• Participate in monthly inventory counts and manage stock rotation.
• Support marketing initiatives and community outreach events (e.g., local health fairs, school screenings).
• Work closely with optometrists, optical dispensers, store management and other team members to meet daily KPIs and long-term objectives.
• Contribute to a positive, supportive work environment—sharing knowledge, helping colleagues, and maintaining open communication.

Job description

Specsavers Grafton is seeking a friendly, motivated Optical Assistant to join our team. In this front-line role you’ll help patients choose frames, lenses and accessories, work with optometrists and dispensers, and ensure a seamless, positive in-store experience.

Australian work rights are required. Full training will be provided; prior optical industry experience is not essential. You’ll also assist with basic measurements, stock, POS transactions, and store presentation to help meet daily KPIs.