1800 4 Women Counsellor

Women's Health and Equality Queensland; Brisbane; Hybrid; AUD 48,000 - 83,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Work from home one day per week

Supportive team culture

Job summary

Women's Health and Equality Queensland (WHEQ) is seeking a compassionate Counsellor for the 1800 4 WOMEN team in a fixed-term, part-time role through 31 December 2026. Counselling is conducted mainly by telephone with scheduled appointments and a caseload, offering continuity of care for up to six sessions.

The role requires trauma-informed, healing-centred and gender-responsive practice, with emphasis on culturally safe care, client records, supervision and ongoing professional development.

Qualifications

• Bachelor or postgraduate qualification in Counselling, Social Work or Psychology
• Experience providing therapeutic counselling services
• Strong understanding of trauma-informed, healing-centred and gender-responsive practice
• Experience supporting people experiencing complex life challenges
• Commitment to culturally safe and inclusive practice
• Strong communication, assessment and relationship-building skills

Responsibilities

• Deliver trauma-informed, healing-centred counselling through scheduled appointments
• Build and maintain therapeutic relationships with an allocated caseload of participants
• Support participants experiencing mental health challenges, grief and loss, family and domestic violence, pregnancy loss and other life challenges
• Conduct risk assessments and safety planning
• Develop and review participant care plans
• Provide warm referrals and support participants to navigate other services
• Maintain accurate client records and case notes
• Participate in clinical supervision, reflective practice and professional development
• Contribute to service improvement and best-practice delivery

Skills

Trauma-informed practice

Gender-responsive practice

Communication skills

Assessment and risk capability

Relationship-building

Telephone counselling

Education

Bachelor or postgraduate qualification in Counselling, Social Work or Psychology

Job description

Women's Health and Equality Queensland – Brisbane QLD

Meaningful counselling work. Dedicated appointments. Genuine therapeutic relationships.

Provide scheduled telephone counselling to women and gender-diverse people across Queensland

Build ongoing therapeutic relationships rather than providing one-off helpline support

Join a warm, collaborative and supportive counselling team

Are you an experienced counsellor looking for meaningful work where you have the opportunity to build genuine therapeutic relationships?

Women's Health and Equality Queensland (WHEQ) is looking for a compassionate and skilled Counsellor to join our 1800 4 WOMEN team for a fixed-term, part-time contract until 31 December 2026.

While counselling is primarily delivered by telephone, this is not a traditional helpline or crisis-line role. Counsellors have scheduled appointments with an allocated caseload and can work with the same participant for up to six sessions, providing continuity of care and the opportunity to support meaningful therapeutic change.

About WHEQ

Women’s Health and Equality Queensland are leaders in women’s health, gender equity and the primary prevention of violence in Queensland. We provide counselling, therapeutic groups and health services for women and gender-diverse people, as well as health promotion, community programs, professional education, and systems change.

Our vision is for women to be equitably resourced, healthy, safe and thriving.

About the Role

Position: 1800 4 WOMEN Counsellor

Location: South Brisbane

Classification: SCHADS Award Level 5

Employment Type: Fixed-term, part-time until 31 December 2026, with the possibility of extension

Roster: Two-week rotating roster

Week 1

• Monday: 10:30am – 6:30pm
• Tuesday: 10:30am – 6:30pm
• Wednesday: 10:30am – 6:30pm
• Saturday: 9:00am – 5:00pm

Week 2

• Monday: 10:30am – 6:30pm
• Tuesday: 10:30am – 6:30pm

As a Counsellor, you will:

• Deliver trauma-informed, healing-centred counselling through scheduled appointments
• Build and maintain therapeutic relationships with an allocated caseload of participants
• Support participants experiencing mental health challenges, grief and loss, family and domestic violence, pregnancy loss and other life challenges
• Conduct risk assessments and safety planning
• Develop and review participant care plans
• Provide warm referrals and support participants to navigate other services
• Maintain accurate client records and case notes
• Participate in clinical supervision, reflective practice and professional development
• Contribute to service improvement and best-practice delivery

This role is primarily office-based in South Brisbane. Following induction and competency sign-off, counsellors have the opportunity to work from home one day per week.

A valid Working with Children Check must be obtained prior to commencement.

About You

You are a compassionate and experienced practitioner who can build strong therapeutic relationships, including when counselling by telephone.

You will bring:

• A Bachelor or postgraduate qualification in Counselling, Social Work or Psychology
• Experience providing therapeutic counselling services
• A strong understanding of trauma-informed, healing-centred and gender-responsive practice
• Experience supporting people experiencing complex life challenges
• Commitment to culturally safe and inclusive practice
• Strong communication, assessment and relationship-building skills

Most importantly, you are passionate about supporting women and gender-diverse people and value being part of a collaborative and supportive team.

Why join WHEQ?

We know counselling can be deeply rewarding and emotionally demanding. We place a strong emphasis on staff wellbeing, reflective practice and clinical support.

You’ll also have access to:

• Regular clinical supervision and reflective practice
• Professional development opportunities
• Salary packaging of up to $15,900 per year
• A modern South Brisbane office close to public transport
• Opportunity to work from home one day per week once established in the role
• A supportive workplace built on kindness, respect and wellbeing

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and welcome applications from people of all backgrounds, experiences and identities.

People living with disability are encouraged to apply. If you require adjustments throughout the recruitment process, please let us know.