Guest Service Agent

Minor International; Ipswich City; On-site; AUD 37,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Discounts

Retail Discounts

Experiences

Health Insurance

Generous Leave

Wellness Support

Job summary

Oaks Ipswich Aspire Suites, part of Minor Hotels, is seeking a Guest Service Agent for full-time and casual roles. You will welcome guests, assist with check-in/out and share local recommendations, delivering warm, personalised service in a busy hotel environment.

The role requires clear communication across reception, phone and email, and a flexible weekend/holiday work schedule. Successful candidates will have hospitality experience and a professional presentation, with the opportunity to grow

Qualifications

• Demonstrated background in delivering high-quality service within hospitality or customer-facing environment.
• Excellent communication across in-person, phone, and email.
• Ability to work weekends, public holidays, and varying shifts.
• Polished, professional presentation.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth check-in process and addressing inquiries.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels (in-person, phone, email).
• Oversee accurate processing of reservations, updates, and special requests using the property management system.
• Act as primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Guest service

Hospitality experience

Communication skills

Multichannel communication

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Ipswich Aspire Suitesare looking for a Full Time & CasualGuest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Full time & casual position available
• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 10:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

The below rates are based on full-time employment. Casual employees will be paid these rates plus the relevant casual loading.

Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

What We Offer:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.