Part-Time Guest Experience Host & VIP Concierge

Village Roadshow Ltd; Gold Coast City; Hybrid; AUD 34,000 - 48,000; Part time

Job summary

Village Roadshow Ltd invites applications for a Guest Service Host at Sea World, Main Beach, Gold Coast. The role is part-time, paying $29.52 per hour, and involves welcoming guests across front-of-house areas including the Guest Services Office, Animal Adventure Centre and Reception Desk.

You will work a seven-day rotating roster from 8:30am to 6:30pm, including weekends, school holidays and occasional evening events, delivering warm, professional service and product knowledge to enhance guest

Qualifications

• A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement.
• Well-developed organizational and administrative skills.
• Previous reception experience with communication systems and/or switchboard experience.
• A positive, friendly and enthusiastic personality.
• A professional attitude and exceptional level of customer service.
• Proven conflict resolution and complaint handling skills.
• Ability to use initiative to solve problems quickly and efficiently.
• Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions.

Responsibilities

• Answering telephone, email and face to face enquiries
• Assisting lost and found enquiries in accordance with set procedures
• Processing Animal Adventure bookings and ticket upgrades
• Conducting VIP escorts and park familiarizations
• Handling feedback or complaints and solving or following up in accordance with set procedure
• Conducting Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
• Responding and participating in emergency situations when required, in line with policy and procedures
• Providing thorough knowledge of all Village Roadshow Theme Parks properties

Skills

First Aid & CPR

Organizational skills

Reception experience

Customer service

Conflict resolution

Initiative

Availability weekends/evenings

Tools

Switchboard experience

Job description

Village Roadshow Ltd invites applications for a Guest Service Host at Sea World, Main Beach, Gold Coast. The role is part-time, paying $29.52 per hour, and involves welcoming guests across front-of-house areas including the Guest Services Office, Animal Adventure Centre and Reception Desk.

You will work a seven-day rotating roster from 8:30am to 6:30pm, including weekends, school holidays and occasional evening events, delivering warm, professional service and product knowledge to enhance guest