Customer Success & Solutions Specialist

Aidacare Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Benefits package (retail, insurance, &

Comprehensive training program

Job summary

Aidacare Pty Ltd in Thomastown, Victoria, is seeking a Customer Service professional for the Web Team. You will resolve issues over the phone or email, providing an exceptional first impression with strong administration and stellar customer support.

Based in Thomastown, this full-time permanent role reports to the Customer Service Manager and focuses on delivering outstanding service, updating knowledge of products, and fostering loyalty with customers.

Qualifications

• Previous customer service or industry experience preferred, but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyse situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced work environment and under pressure.

Responsibilities

• Resolve customer issues and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Provide excellent customer service over the phone and on emails making a great first impression in every case.

Skills

Customer service

CRM navigation

Analytical thinking

Communication

Staying calm under pressure

Job description

Aidacare Pty Ltd in Thomastown, Victoria, is seeking a Customer Service professional for the Web Team. You will resolve issues over the phone or email, providing an exceptional first impression with strong administration and stellar customer support.

Based in Thomastown, this full-time permanent role reports to the Customer Service Manager and focuses on delivering outstanding service, updating knowledge of products, and fostering loyalty with customers.