Part-Time Customer Banking Advisor – Liverpool

cba; Macarthur; On-site; AUD 30,000 - 42,000; Part time

Job summary

CommBank in Liverpool is seeking a Customer Banking Specialist for a part-time 20-hour per week roster. You will engage customers to understand their needs, discuss Home Loans, Business Banking and Financial Advice, and promote in-branch and digital options.

The role emphasises delivering exceptional service in a busy retail setting, handling account maintenance and credit product applications, while educating customers on technology for holistic solutions.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and place the customer at the centre of everything you do.
• Arabic language skills highly desirable.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Assist customers with enquiries, maintenance on accounts and process applications for credit products.
• Educate customers on in-branch technology and digital banking options to provide holistic solutions.
• Help maintain risk-averse processes and deliver accurate, timely service in a busy retail environment.

Skills

Customer service

Communication skills

Financial terms explanation

Arabic language skills (desirable)

Job description

CommBank in Liverpool is seeking a Customer Banking Specialist for a part-time 20-hour per week roster. You will engage customers to understand their needs, discuss Home Loans, Business Banking and Financial Advice, and promote in-branch and digital options.

The role emphasises delivering exceptional service in a busy retail setting, handling account maintenance and credit product applications, while educating customers on technology for holistic solutions.