Customer Banking Specialist - Liverpool

cba; Macarthur; On-site; AUD 30,000 - 42,000; Part time

Job summary

CommBank in Liverpool is seeking a Customer Banking Specialist for a part-time 20-hour per week roster. You will engage customers to understand their needs, discuss Home Loans, Business Banking and Financial Advice, and promote in-branch and digital options.

The role emphasises delivering exceptional service in a busy retail setting, handling account maintenance and credit product applications, while educating customers on technology for holistic solutions.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and place the customer at the centre of everything you do.
• Arabic language skills highly desirable.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Assist customers with enquiries, maintenance on accounts and process applications for credit products.
• Educate customers on in-branch technology and digital banking options to provide holistic solutions.
• Help maintain risk-averse processes and deliver accurate, timely service in a busy retail environment.

Skills

Customer service

Communication skills

Financial terms explanation

Arabic language skills (desirable)

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (20 hours per week)

• Monday: 10.30am - 2.30pm
• Tuesday: 10.30am - 2.30pm
• Wednesday: 10.30am - 2.30pm
• Thursday: 10.30am - 2.30pm
• Friday: 10.30am - 2.30pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Liverpool Branch , you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-averse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
• Arabic language skills highly desirable

With us, you'll help customers make the right financial decisions and achieve their dreams.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across your Indigenous Employee Network, linking to Indigenous employees across CommBank.

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