Part-Time Contact Centre Concierge – First Impressions

Lifestyle Communities; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Professional development

Collaborative work environment

Lifestyle Long Weekends

Lifestyle Hours

Generous Parental Leave

Job summary

Lifestyle Communities is seeking a part-time Contact Centre Consultant in Melbourne. You will respond to customer enquiries across phone, email and webchat, qualify leads, and arrange appointments for Sales Consultants.

An outbound focus supports marketing and sales initiatives while building genuine relationships with prospective homeowners. Ideal candidates bring strong customer service passion, CRM experience (Salesforce), and the ability to manage enquiries across multiple systems.

Qualifications

• Strong written communication and attention to detail.
• Passion for customer service.
• Experience using a CRM or helpdesk to manage inquiries.
• Confidence across multiple systems.
• Contact centre experience preferred.
• Hold a current driver’s licence and willingness to travel.

Responsibilities

• Respond to customer enquiries via phone, email and webchat.
• Book appointments for Sales Consultants.
• Provide high level product knowledge and information to potential customers.
• Make outbound calls to warm leads to qualify customers and book appointments.
• Update customer information and notes in Salesforce.
• Document all call information according to SOPs.
• Analyze call trends to drive improvements and liaise with internal teams.

Skills

Customer service

Communication skills

CRM experience

Outbound calling

Multisystem proficiency

Attention to detail

Tools

Salesforce

Job description

Lifestyle Communities is seeking a part-time Contact Centre Consultant in Melbourne. You will respond to customer enquiries across phone, email and webchat, qualify leads, and arrange appointments for Sales Consultants.

An outbound focus supports marketing and sales initiatives while building genuine relationships with prospective homeowners. Ideal candidates bring strong customer service passion, CRM experience (Salesforce), and the ability to manage enquiries across multiple systems.