Part-Time Clinic Reception Lead: Elevate Patient Experience

APM (Australia); Western Australia; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive salary

Parking near clinic

Growth opportunities

Supportive team environment

Discounted health insurance

Wellbeing perks

Career development within APM Group

Job summary

Lifecare, part of the APM Group Health network, is seeking an organised, professional Lead Receptionist to support the day-to-day operations of our clinic and maintain a welcoming environment for clients and staff. This part-time role offers 25-29 hours per week.

As Lead Receptionist, you’ll supervise the reception team, coordinate bookings, and ensure smooth front-of-house operations, while collaborating with clinicians and admin colleagues to deliver exceptional patient experiences.

Qualifications

• 3+ years' experience in healthcare administration or a similar client-focused environment preferred.
• Proven experience working as a key team player, with strong communication skills.
• Excellent customer service capability and a commitment to delivering an exceptional patient experience.
• Confidence implementing systems, following processes, and maintaining high standards of compliance.
• Strong computer skills, including Microsoft Office and experience with Practice Management Systems.
• A proactive, can-do attitude, with the ability to work efficiently in a fast-paced, multidisciplinary clinic.

Responsibilities

• Support the day-to-day operations of the clinic, including reception coverage, appointment coordination, client communication, and maintaining a professional, welcoming environment.
• Act as the first point of contact for the reception team, providing guidance, support, and task allocation.
• Coordinate rosters and assist with forward planning to ensure adequate reception and clinical coverage under the guidance of the Practice Manager.
• Build strong working relationships between allied health clinicians and administrative staff to support effective communication and smooth service delivery.
• Contribute to onboarding, training, and ongoing development of reception team members in collaboration with senior leaders.
• Uphold high service standards by monitoring client experience, identifying issues, and supporting timely resolution of enquiries or complaints via the Practice Manager.
• Support continuous improvement by identifying inefficiencies and helping implement updated processes and best practices.

Job description

Lifecare, part of the APM Group Health network, is seeking an organised, professional Lead Receptionist to support the day-to-day operations of our clinic and maintain a welcoming environment for clients and staff. This part-time role offers 25-29 hours per week.

As Lead Receptionist, you’ll supervise the reception team, coordinate bookings, and ensure smooth front-of-house operations, while collaborating with clinicians and admin colleagues to deliver exceptional patient experiences.