Part-Time Client Support & Admin – Family‑Friendly

ECHO Community Services; Western Australia; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

Free parking facilities

Salary sacrifice options

Family-friendly workplace

Job summary

ECHO Community Services is seeking a Client Support Officer/Administration for 25 hours per week in Perth. Reporting to the Community Care Manager, the role provides administrative support across the Operations Team Care Partners, including invoicing, rostering, and client liaison.

Ideal candidates have a Certificate III in Individual Support or equivalent, at least 2 years in admin, and strong English communication with CRM and MS Office experience.

Qualifications

• Certificate III in Individual Support or equivalent.
• Minimum 2 years in an administrative role.
• Full Driver's License required.
• Experience with CRM software, preferably ECASE, and MS Office suite.
• Strong and clear English communication; organizational skills are essential.

Responsibilities

• Community Roster Auditing (CRA) and alignment with scheduling.
• Invoice management and coordination with client advisors and finance.
• Maintain sub-contractor records.
• Order consumables and manage client records.
• Engage in client communications via phone.
• Perform additional ad hoc duties as required.

Skills

Ability to work in a faced paced env

Strong multitasking

Clear and fluent communication in EN

Time management

Work independently and in a team

Customer service excellence

Initiative and action orientation

Handling complaints calmly

Adaptability under pressure

Reliability with deadlines

Professional conduct

Strong organizational skills

Meeting schedules and audits

Education

Certificate III in Individual Support or equivalent

Tools

ECASE CRM system

Microsoft Office (Word, Excel, Outlook)

Job description

ECHO Community Services is seeking a Client Support Officer/Administration for 25 hours per week in Perth. Reporting to the Community Care Manager, the role provides administrative support across the Operations Team Care Partners, including invoicing, rostering, and client liaison.

Ideal candidates have a Certificate III in Individual Support or equivalent, at least 2 years in admin, and strong English communication with CRM and MS Office experience.