Aged Care Client Support & Admin (Part-Time)

ECHO Community Services; City Of Bayswater; On-site; AUD 35,000 - 42,000; Part time

Benefits offered by this job

Free parking facilities

Family-friendly workplace

Supportive and inclusive team

Salary sacrifice options

Job summary

ECHO Community Services in Perth is seeking a Client Support Officer/Administration role (25 hours per week) to provide administration support to the Operations Team Care Partners across all service areas.

You will manage roster auditing, invoicing, sub-contractor records, client communications, and office systems, with a focus on timely and accurate service delivery and compassionate customer service.

Qualifications

• Certificate III in Individual Support or equivalent.
• 2+ years of administrative experience in a fast-paced environment.
• Clear and fluent English communication.
• Full Driver's License.

Responsibilities

• Community roster auditing (CRA) to verify services align with scheduling and investigate variations.
• Invoice management: enter invoices into client activity statements; coordinate with client advisors for approvals and queries; liaise with finance.
• Maintain sub-contractor register and records.
• Liaise with client advisors about client requirements; order consumables and manage client records.
• Engage in phone discussions with clients and handle communications.
• Perform other ad hoc duties as required.

Skills

Clear communication

Organisational skills

CRM software

Microsoft Office

Education

Certificate III in Individual Support or equivalent

Tools

ECASE CRM

Microsoft Office

Job description

ECHO Community Services in Perth is seeking a Client Support Officer/Administration role (25 hours per week) to provide administration support to the Operations Team Care Partners across all service areas.

You will manage roster auditing, invoicing, sub-contractor records, client communications, and office systems, with a focus on timely and accurate service delivery and compassionate customer service.