Part-Time Care Team Leader — Lead & Develop Home Care Teams

Silverchain Group; Central Coast Council; Hybrid; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Salary packaging benefits

Flexible work arrangements

Ongoing training & development

Job summary

Silverchain Group on the Central Coast is seeking a Service Delivery Team Leader to guide and support a team of care workers delivering in-home services. This part-time role (20 hours per week) is a 12-month contract with a mix of field-based work and work-from-home flexibility, plus occasional travel to our Sydney office (Bella Vista).

You will lead and develop a large community-based workforce, promote safety, coach staff, manage performance and support client outcomes, while collaborating

Qualifications

• Previous people leadership experience.
• Experience within community, aged care or health sector highly regarded.
• Ability to coach, mentor and develop employees.
• Confidence managing performance conversations and providing constructive feedback.
• Strong interpersonal and stakeholder engagement skills.
• Well-developed organisational and time management skills.
• Commitment to client outcomes, quality standards and safe work practices.
• Ability to work autonomously while managing competing priorities.

Responsibilities

• Lead, coach and support a team of care workers.
• Promote a positive safety culture and support employee wellbeing initiatives.
• Conduct interviews, onboarding activities and inductions for new employees.
• Manage employee performance, attendance and compliance requirements.
• Complete workforce administration activities including payroll-related tasks.
• Support client escalations and service-related inquiries.
• Conduct one-to-one meetings, field assessments and team meetings.
• Work closely with HR and operational stakeholders to support employee matters.
• Contribute to service improvements and operational outcomes.
• Participate in Contact Centre support rotations when required.

Skills

People Leadership

Coaching

Stakeholder Engagement

Time Management

Communication

Client Outcomes

Safe Work Practices

Education

Leadership qualifications (desirable)

Job description

Silverchain Group on the Central Coast is seeking a Service Delivery Team Leader to guide and support a team of care workers delivering in-home services. This part-time role (20 hours per week) is a 12-month contract with a mix of field-based work and work-from-home flexibility, plus occasional travel to our Sydney office (Bella Vista).

You will lead and develop a large community-based workforce, promote safety, coach staff, manage performance and support client outcomes, while collaborating