Part-Time Admin & Client Services

Rx Physiotherapy Shellharbour; Shellharbour City Council; On-site; AUD 25,000 - 40,000; Part time

Job summary

Rx Active Health | Shellharbour is seeking a part-time Medical Reception & Administration professional to join our growing clinic in Shellharbour Village, NSW. You'll support practitioners by managing diaries, processing health fund claims, bookings and billing, while ensuring patient records remain accurate and confidential.

Experience in medical or allied health administration is important, with Nookal being a valued asset.

Qualifications

• Experience in medical or allied health administration is required.
• Familiar with practice management systems and billing.
• Experience with Medicare/NDIS billing is preferred.
• Ability to manage practitioner diaries and bookings.
• Strong communication and confidentiality.

Responsibilities

• Welcoming clients and creating a professional first impression.
• Managing practitioner diaries, appointments, cancellations and rebooking.
• Processing payments, invoices and health fund claims.
• Handling health fund and third-party billing where applicable.
• Maintaining accurate client records and billing.

Skills

Medical reception

Administration

Diary management

Billing

Health fund claims

Nookal

Customer service

Tools

Nookal

Job description

Rx Physiotherapy Shellharbour – Shellharbour Village NSW

Medical Reception & Administration — Part Time

RX Active Health | Shellharbour
20–25 hours per week | Immediate Start | Evening Availability Required

Are you an experienced medical or allied health administrator who enjoys working with people, keeping things organised and being part of a growing healthcare team?

RX Active Health brings together physiotherapy, psychology, 24/7 gym, group training and recovery services under one roof. With our facility expansion underway and reformer Pilates coming soon, we’re looking for an experienced medical or allied health administrator to join our team.

We’re looking for someone who already understands the fundamentals of working within a healthcare practice and can confidently support clients, practitioners and the day-to-day administration of a busy clinic.

About the role

You’ll work closely with our practitioners, clients and wider team to help keep the clinical and administrative side of RX Active Health running smoothly.

Your day might include managing practitioner diaries, helping a new client book the appropriate appointment, processing a health fund claim, following up a cancellation, handling an account enquiry or ensuring client records and billing are accurate.

Your responsibilities will include:

• Welcoming clients and creating a professional, positive first impression.

• Answering calls, emails and client enquiries.

• Managing practitioner diaries, appointments, cancellations and rebooking.

• Helping clients understand appointment types and directing enquiries appropriately.

• Processing payments, invoices and health fund claims.

• Managing Medicare, NDIS and other third-party billing where applicable.

• Maintaining accurate client, clinical administration and billing records.

• Following up clients regarding appointments, treatment bookings and outstanding administrative requirements.

• Supporting practitioners with day-to-day clinical administration.

• Assisting with membership and service enquiries across the wider RX Active Health facility.

• Following established systems and ensuring important administrative tasks are completed accurately and on time.

About you

Previous medical, allied health or healthcare administration experience is important for this role.

You understand how a healthcare practice operates and are already comfortable working with practitioner schedules, confidential information, billing and clients who may be attending for pain, injury or other health concerns.

Experience using a practice management system such as Nookal would be highly regarded.

Ideally, you will already have experience with:

• Medical or allied health reception.

• Practitioner diary and appointment management.

• Practice management software.

• EFTPOS, invoicing and payment processing.

• Private health fund claiming.

• Medicare, NDIS, workers compensation or other third-party billing.

• Maintaining confidential client and clinical records.

• Managing cancellations and rebooking.

• Communicating with clients, practitioners and external healthcare providers.

Experience within physiotherapy, psychology, medical, dental, specialist, rehabilitation or another allied health setting would be particularly valuable.

The person we’re looking for

Alongside your healthcare administration experience, you bring both warmth and organisation to your work.

You’ll thrive in this role if you are:

• Warm, engaging and able to make clients feel comfortable.

• Professional and confident communicating with people about health-related matters.

• Emotionally mature, self-aware and able to remain composed in challenging situations.

• Highly organised with strong attention to detail.

• Comfortable managing multiple priorities in a busy clinical environment.

• Proactive and able to work independently when required.

• Confident making follow-up calls and communicating clearly with clients.

• Comfortable receiving feedback and translating it into consistent action.

• Someone who follows through on responsibilities and communicates early when challenges arise.

• Able to maintain professional boundaries and handle confidential information with discretion.

• Comfortable following agreed systems and processes while using sound judgement when something requires escalation.

Opportunity to grow

We’re looking for someone who wants to become a valuable part of RX Active Health as we grow.

For the right person, there will be an opportunity to increase hours and responsibilities over the coming months as our expanded facility opens and our clinical team continues to grow.

You may also have the potential over time to take greater responsibility for coordinating administrative systems, people and priorities within the practice.

We value people who first become excellent at their core role, demonstrate reliability and good judgement, and then grow as their capability develops.

Why join RX Active Health?

• Use your healthcare administration experience: Join a multidisciplinary environment where your existing skills will be genuinely valuable.

• Meaningful client relationships: Get to know the people you’re helping and contribute to their healthcare experience.

• Variety in your day: Work alongside physiotherapy, psychology, gym, group training, recovery and soon reformer Pilates.

• An exciting time to join: Be part of RX Active Health as we expand our facility and clinical services.

• Opportunity to grow: Greater hours and responsibility may become available as the business expands.

• A strong team culture: We value clear communication, accountability, learning, professionalism and a welcoming, no-ego environment.

If you have experience in medical or allied health administration, enjoy helping people and take pride in keeping a healthcare practice organised and running smoothly, we’d love to hear from you.