Medical Receptionist: Patient‐Focused Front Desk (7:30Am–7:30Pm)

St Maria Pty Ltd; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours

Life with the Works program

Sabbatical leave

Job summary

The Ritz-Carlton, Melbourne is seeking a dedicated Medical Receptionist Front Desk specialist to join a luxury hotel team in Melbourne. You will assist guests during check-in and check-out, respond to inquiries, and help cultivate lasting relationships with guests to drive future bookings.

Ideal candidates have OPERA PMS experience, strong communication skills, and a genuine guest-focused approach. The role emphasizes excellence, grace under pressure, and a commitment to the Marriott service

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Self-motivated and eager to grow in a fast-paced luxury hotel environment.
• Strong guest-focused approach and professional demeanor.

Responsibilities

• Assist guests during check-in and check-out, ensuring a seamless arrival and departure experience.
• Handle general enquiries and provide proactive, personalized service to guests.
• Build relationships with guests and assist with future bookings.
• Support the front office team with daily operational tasks.
• Take reservations and manage cash handling and credit card responsibilities.
• Be a knowledgeable ambassador of The Ritz-Carlton and the local area to exceed expectations.

Skills

Front desk experience

Customer service

Communication skills

Australian working rights

Tools

OPERA PMS

Job description

What Medical Receptionist Patient Focused Front Desk 7 30am 7 30pm jobs in Victoria

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As one of the Ladies and Gentlemen of The Ritz-Carlton, Melbourne , you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent , we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

• Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, going above and beyond with each guest experience
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Support the front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Additional Information

Job Details: Rooms & Guest Services Operations, Location: 650 Lonsdale Street, Melbourne Victo 3000, Australia

As one of the Ladies and Gentlemen of The Ritz-Carlton, Melbourne, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, we not only meet, but also exceed, our guests\' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

What’s on offer:

• Monday to Friday only – no nights or weekends
• Early starts, early finishes (typically home by 2–3pm)
• Ongoing full-time position with set hours and routine
• Full-time remuneration details to be discussed at interview

About GWM Australia

GWM is the powerhouse behind the Chinese automaker’s local presence. We specialise in importing, distributing, and marketing a diverse range of vehicles including petrol, hybrid, and electric models.