Parcel Operations Lead — Hybrid & High-Impact

Team Global Express; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

Work from home

Parental leave

Career development

Peer recognition

Job summary

Team Global Express is seeking an experienced full-time PM Operations Supervisor to join the Parcels team in Eastern Creek, NSW. You will oversee daily parcel operations, lead and develop a team, and drive productivity while ensuring safe, on-time dispatch in a fast-paced environment.

This hands-on leadership role requires flexibility with start times and a proactive approach to process improvement, safety, and collaboration with drivers and transport teams.

Qualifications

• Previous supervisory or team leadership experience in transport, logistics, warehousing or parcel operations.
• Experience working in a fast-paced, high-volume operational environment.
• Strong people management skills with the ability to motivate and develop a team.
• Good understanding of freight handling, sorting and dispatch processes.
• Experience monitoring operational KPIs and driving productivity improvements.

Responsibilities

• Supervise daily parcel sorting, processing and dispatch operations
• Lead, coach and support operational teams to achieve performance targets
• Coordinate workloads, staff allocation and daily operational priorities
• Monitor productivity, service levels and operational KPIs
• Ensure freight is handled, scanned and dispatched accurately and on time
• Identify and resolve operational issues to minimise delays
• Maintain a strong focus on safety, compliance and safe work practices
• Work closely with drivers, fleet teams and other operational departments
• Identify opportunities to improve processes, efficiency and service delivery
• Manage team performance, attendance and day-to-day operational requirements

Skills

Supervisory experience

People management

Planning & organisation

Communication skills

KPIs tracking

CoR knowledge

Tools

WMS

Transport management system

Job description

Team Global Express is seeking an experienced full-time PM Operations Supervisor to join the Parcels team in Eastern Creek, NSW. You will oversee daily parcel operations, lead and develop a team, and drive productivity while ensuring safe, on-time dispatch in a fast-paced environment.

This hands-on leadership role requires flexibility with start times and a proactive approach to process improvement, safety, and collaboration with drivers and transport teams.