Operations Supervisor

agreenspace; New South Wales; On-site; GBP 46,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Flexible work

Career development

Parental leave

Employee benefits

Job summary

Team Global Express is seeking an experienced PM Operations Supervisor to join our Parcels team in New South Wales. This hands-on leadership role oversees daily parcel operations, ensuring freight is processed, sorted and dispatched safely, efficiently and on time.

You will lead a team of operational staff, drive productivity and service performance while maintaining a focus on safety, compliance and teamwork in a fast-paced environment.

Qualifications

• Supervisory or team leadership experience in transport/logistics
• Experience in fast-paced, high-volume operations
• People management and team development
• Understanding of freight handling, sorting and dispatch processes
• Experience monitoring KPIs and driving productivity improvements
• Strong problem-solving, planning and organisational skills
• Ability to manage competing priorities and deadlines
• Good communication and hands-on leadership
• Commitment to workplace safety and compliance
• Experience with warehouse/transport management systems

Responsibilities

• Supervise daily parcel sorting, processing and dispatch operations
• Lead, coach and support operational teams to achieve performance targets
• Coordinate workloads, staff allocation and daily operational priorities
• Monitor productivity, service levels and operational KPIs
• Ensure freight is handled, scanned and dispatched accurately and on time
• Identify and resolve operational issues to minimise delays
• Maintain a strong focus on safety, compliance and safe work practices
• Work closely with drivers, fleet teams and other operational departments
• Identify opportunities to improve processes, efficiency and service delivery
• Manage team performance, attendance and day-to-day operational requirements

Skills

People management

Supervisory experience

Transport operations

KPI monitoring

Safety compliance

Tools

WMS

TMS

Job description

About the Role

Team Global Express is looking for an experienced full time PM Operations Supervisor to join our Parcels team based in Eastern Creek, NSW.

In this hands-on leadership role, you will oversee daily parcel operations, ensuring freight is processed, sorted and dispatched safely, efficiently and on time. You will lead and support a team of operational employees, drive productivity and service performance, and ensure our operations run smoothly in a fast-paced environment.

This role requires flexibility with start times, predominantly late morning starts, with occasional early morning shift coverage as required.

We are looking for a proactive leader who thrives in a busy transport and logistics environment and knows how to get the best out of their team.

What You’ll Do

• Supervise daily parcel sorting, processing and dispatch operations
• Lead, coach and support operational teams to achieve performance targets
• Coordinate workloads, staff allocation and daily operational priorities
• Monitor productivity, service levels and operational KPIs
• Ensure freight is handled, scanned and dispatched accurately and on time
• Identify and resolve operational issues to minimise delays
• Maintain a strong focus on safety, compliance and safe work practices
• Work closely with drivers, fleet teams and other operational departments
• Identify opportunities to improve processes, efficiency and service delivery
• Manage team performance, attendance and day-to-day operational requirements

About You

• Previous supervisory or team leadership experience in transport, logistics, warehousing or parcel operations
• Experience working in a fast-paced, high-volume operational environment
• Strong people management skills with the ability to motivate and develop a team
• Good understanding of freight handling, sorting and dispatch processes
• Experience monitoring operational KPIs and driving productivity improvements
• Strong problem-solving, planning and organisational skills
• Confidence managing competing priorities and tight deadlines
• Good communication skills and a hands-on leadership approach
• A strong commitment to workplace safety and compliance
• Good computer skills and experience using warehouse or transport management systems

Highly Regarded

• Previous experience in express freight, parcel distribution or courier operations desirable
• Experience supervising large operational teams
• Knowledge of Chain of Responsibility (CoR) requirements

What We Offer

• Full-time employment with an established transport and logistics company
• Opportunity to lead a team in a busy parcel operation
• Supportive and collaborative team environment
• Career development and progression opportunities
• Opportunity to make a real impact on operational performance

About Team Global Express

Team Global Express (TGE) is an Australian‑owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone
• We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
• As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
• Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre‑employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.