PALM Coordinator

Jobs Australia Enterprises; Innisfail; On-site; AUD 65,000 - 90,000; Full time

Job summary

Jobs Australia Enterprises in Innisfail, QLD is seeking a PALM Coordinator to support welfare, accommodation and community integration for PALM workers, and assist with host placements.

Based in Innisfail, the role emphasizes cultural sensitivity, coordination with employers and service providers, compliance and safeguarding responsibilities. You will work closely with workers, host employers and community services to ensure positive outcomes.

Qualifications

• Experience supporting culturally diverse individuals and communities.
• Experience in employment services or workforce coordination.
• Strong coordination and stakeholder engagement skills.
• Excellent interpersonal and communication skills with cultural sensitivity.
• Strong organisational and time-management abilities.
• Understanding of regional employment challenges and labour mobility programs.
• Fluent English; additional languages are a plus.
• Current unrestricted driver licence and willingness to obtain National Police Check.

Responsibilities

• Conduct regular welfare and wellbeing checks for PALM workers.
• Coordinate referrals to healthcare, counselling and other support services.
• Assist workers to understand workplace rights and PALM obligations.
• Maintain welfare case notes, reports and compliance documentation.
• Coordinate worker arrivals/departures, transport and support activities.
• Monitor accommodation and conduct property inspections.
• Develop positive relationships with host employers and community organisations.
• Respond to welfare incidents and comply with organisational procedures.

Job description

Jobs Australia Enterprises – Innisfail QLD

Location: Innisfail, QLD and surrounding areas
Employment Type: Full-time

About the Role

Jobs Australia Enterprises is seeking a motivated and compassionate PALM Coordinator to support the delivery of the Pacific Australia Labour Mobility (PALM) Scheme, a vital initiative connecting regional Australian employers with workers from the Pacific and Timor-Leste. The role will also support local General Labour Hire candidates by assisting with suitable host placements.

Based in Innisfail, Queensland, the PALM Coordinator is responsible for supporting the welfare, wellbeing, accommodation, community integration and pastoral care of PALM workers. The role also contributes to ensuring Jobs Australia Enterprises meets its responsibilities as an Approved Employer under the PALM Scheme.

As a key point of contact for workers, host employers and community service providers, you will provide practical and culturally appropriate support, identify and respond to welfare concerns, maintain accurate compliance records and contribute to positive outcomes for workers, employers and the broader community.

This is a varied and people-focused role requiring sound judgement, professionalism, strong relationship-building skills and the ability to respond calmly and effectively in complex or sensitive situations.

Key Responsibilities

• Conduct regular worker welfare and wellbeing checks.
• Support workers experiencing personal, social, financial, workplace or family-related challenges.
• Coordinate referrals to healthcare, counselling, financial, community and specialist support services.
• Assist workers to understand their workplace rights, responsibilities, visa conditions and PALM Scheme obligations.
• Identify and appropriately escalate welfare, safeguarding, exploitation and compliance concerns.
• Maintain accurate welfare case notes, reports and compliance documentation.
• Coordinate worker arrivals, departures, transport, appointments and support activities.
• Manage worker accommodation arrangements and conduct routine property inspections.
• Monitor accommodation against PALM Scheme standards and escalate corrective actions.
• Support workers to participate in community, sporting, cultural and social activities.
• Develop positive relationships with host employers, landlords, community organisations, churches, healthcare providers and government agencies.
• Respond to incidents, welfare emergencies and accommodation concerns in accordance with organisational procedures.
• Assist with workplace health and safety, injury management and return-to-work processes.

About You

You are a motivated, compassionate and highly organised professional who can build trusted relationships with workers, employers and community stakeholders.

You will bring:

• Experience supporting culturally diverse individuals and communities.
• Demonstrated experience in employment services, workforce coordination, community services or a related field, ideally within a community development or social impact environment.
• Strong coordination and stakeholder engagement skills, with the confidence to liaise effectively with workers, host employers, service providers and internal teams.
• Excellent interpersonal and communication skills, supported by a culturally sensitive and respectful approach.
• Strong organisational and time-management skills, with the ability to manage competing priorities and respond to changing operational needs.
• Integrity, accountability, discretion and sound professional judgement.
• An understanding of regional employment challenges, labour mobility programs or workforce participation initiatives.
• Fluency in English, with additional language skills highly regarded.
• A current unrestricted driver licence.
• A current National Police Check, or willingness to obtain one.

About us

Jobs Australia Enterprises is a leading provider of employment services and workforce development solutions in regional Australia. With a strong focus on community engagement and social impact, we are committed to creating sustainable employment opportunities and supporting the economic and social well‑being of the communities we serve.