PALM Coordinator

Jobs Australia Enterprises; Mareeba Shire; On-site; AUD 70,000 - 90,000; Full time

Job summary

Jobs Australia Enterprises in Mareeba, QLD, seeks a PALM Coordinator to support welfare, accommodation, community integration and pastoral care of PALM workers. You will work with host employers and service providers to identify welfare concerns and maintain compliance records.

This role requires strong relationship-building, sound judgement and the ability to respond calmly in sensitive situations while contributing to the PALM Scheme obligations and employment services workflow.

Qualifications

• Experience supporting culturally diverse individuals and communities.
• Strong coordination and stakeholder engagement skills.
• Ability to liaise effectively with workers, host employers and service providers.
• Experience in employment services, workforce coordination or community services is preferred.
• Fluency in English with a culturally sensitive approach.

Responsibilities

• Conduct welfare and wellbeing checks for workers.
• Coordinate referrals to healthcare, counselling and support services.
• Assist workers to understand workplace rights, visa conditions and PALM obligations.
• Maintain welfare case notes and compliance documentation.
• Coordinate arrivals, transport, appointments and accommodation support.
• Monitor accommodation against PALM standards and address issues.
• Respond to welfare emergencies and safety incidents per procedures.

Skills

English fluency

Stakeholder engagement

Culturally diverse communities

Welfare and wellbeing support

Coordination and liaison

Job description

Location: Mareeba, QLD and surrounding areas
Employment Type: Full-time

About the Role

Jobs Australia Enterprises is seeking a motivated and compassionate PALM Coordinator to support the delivery of the Pacific Australia Labour Mobility (PALM) Scheme, a vital initiative connecting regional Australian employers with workers from the Pacific and Timor-Leste. The role will also support local General Labour Hire candidates by assisting with suitable host placements.

Based in Mareeba, Queensland, the PALM Coordinator is responsible for supporting the welfare, wellbeing, accommodation, community integration and pastoral care of PALM workers. The role also contributes to ensuring Jobs Australia Enterprises meets its responsibilities as an Approved Employer under the PALM Scheme.

As a key point of contact for workers, host employers and community service providers, you will provide practical and culturally appropriate support, identify and respond to welfare concerns, maintain accurate compliance records and contribute to positive outcomes for workers, employers and the broader community.

This is a varied and people-focused role requiring sound judgement, professionalism, strong relationship-building skills and the ability to respond calmly and effectively in complex or sensitive situations.

Key Responsibilities

• Conduct regular worker welfare and wellbeing checks.
• Support workers experiencing personal, social, financial, workplace or family-related challenges.
• Coordinate referrals to healthcare, counselling, financial, community and specialist support services.
• Assist workers to understand their workplace rights, responsibilities, visa conditions and PALM Scheme obligations.
• Identify and appropriately elevate welfare, safeguarding, exploitation and compliance concerns.
• Maintain accurate welfare case notes, reports and compliance documentation.
• Coordinate worker arrivals, departures, transport, appointments and support activities.
• Manage worker accommodation arrangements and conduct routine property inspections.
• Monitor accommodation against PALM Scheme standards and elevate corrective actions.
• Support workers to participate in community, sporting, cultural and social activities.
• Develop positive relationships with host employers, landlords, community organisations, churches, healthcare providers and government agencies.
• Respond to incidents, welfare emergencies and accommodation concerns in accordance with organisational procedures.
• Assist with workplace health and safety, injury management and return-to-work processes.

About You

You are a motivated, compassionate and highly organised professional who can build trusted relationships with workers, employers and community stakeholders.

You will bring:

• Experience supporting culturally diverse individuals and communities.
• Demonstrated experience in employment services, workforce coordination, community services or a related field, ideally within a community development or social impact environment.
• Strong coordination and stakeholder engagement skills, with the confidence to liaise effectively with workers, host employers, service providers and internal teams.
• Excellent interpersonal and communication skills, supported by a culturally sensitive and respectful approach.
• Strong organisational and time-management skills, with the ability to manage competing priorities and respond to changing operational needs.
• Integrity, accountability, discretion and sound professional judgement.
• An understanding of regional employment challenges, labour mobility programs or workforce participation initiatives.
• Fluency in English, with additional language skills highly regarded.
• A current unrestricted driver licence.
• A current National Police Check, or willingness to obtain one.

About us

Jobs Australia Enterprises is a leading provider of employment services and workforce development solutions in regional Australia. With a strong focus on community engagement and social impact, we are committed to creating sustainable employment opportunities and supporting the economic and social well-being of the communities we serve.

If you are ready to make a difference in the lives of Pacific and Timorese workers and contribute to the growth of regional Australia, we encourage you to apply for this exciting opportunity.

Shortlisted applicants will be contacted within 10 business days.

Please note: a National Criminal Check and Working with Childrens Check is required prior to any offers of employment being made.

Contact us

If you have any questions, please send an email to **@jobsaustralia.com.au

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