Paint Product Support

Wattyl Australia Pty.; The Hills Shire Council; On-site; AUD 70,000 - 95,000; Full time

Job summary

Wattyl Australia Pty. is seeking a Paint Product Support specialist to deliver expert technical advice, resolve product issues, and support customers and internal stakeholders to drive satisfaction and growth.

You will work with Sales, Marketing, R&D and the broader Technical Services team to launch new products, troubleshoot applications, maintain records, and ensure timely responses. Applicants must have hands-on coatings knowledge, strong problem-solving, and excellent communication skills,

Qualifications

• Experience providing technical product advice and customer support, including troubleshooting and application guidance.
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Responsibilities

• Providing expert technical advice and product support, including application guidance and troubleshooting for customers and internal stakeholders.
• Investigating and resolve product-related issues and customer complaints, identifying corrective actions to improve outcomes and prevent recurrence.
• Supporting Sales and Marketing teams with technical expertise, customer presentations and the timely resolution of escalated enquiries.
• Collaborating with R&D and Marketing to support new product launches, technical programs and promotional initiatives.
• Maintaining accurate records and reporting while working closely with the broader Technical Services team to support business objectives and customer success.

Skills

Technical support

CRM systems

Microsoft 365

Product guidance

Stakeholder engagement

Tools

MS365

CRM

Job description

Want to make a meaningful impact in your career?

Join our team and use your technical expertise to deliver exceptional support and trusted product advice to customers and internal stakeholders, helping drive customer satisfaction, business growth, and innovation.

Are You Looking to Build a Career That Contributes to a Brighter Future?

Wattyl is a part of the Hempel group, a global company specialising in the development and manufacturing of sustainable coating solutions for a wide variety of industries around the world, as a business we’re on a mission to double our impact.

Paint Product Support

As our Paint Product Support person, you will deliver exceptional customer service and expert technical advice, resolve product-related issues, and act as a trusted partner to customers and teams across the business. Your responsibilities will include:

• Providing expert technical advice and product support, including application guidance, surface preparation and product troubleshooting for customers and internal stakeholders.
• Investigating and resolve product-related issues and customer complaints, identifying corrective actions to improve outcomes and prevent recurrence.
• Supporting Sales and Marketing teams with technical expertise, customer presentations and the timely resolution of escalated enquiries.
• Collaborating with R&D and Marketing to support new product launches, technical programs and promotional initiatives.
• Maintaining accurate records and reporting while working closely with the broader Technical Services team to support business objectives and customer success.

Do You Have What We’re Looking For?

• Experience providing technical product advice and customer support, including troubleshooting, specifications and application guidance.
• Strong problem-solving and analytical skills, with the ability to investigate issues, identify root causes and recommend practical solutions.
• Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across all levels of the business.
• Strong organisational skills with the ability to prioritise tasks, manage competing demands and deliver timely outcomes in a fast-paced environment.
• Experience using CRM systems and Microsoft 365, with the ability to interpret technical documentation and maintain accurate records.
• Coatings industry experience highly regarded.

Be Part of a Global Team Where Collaboration Drives Success

At Wattyl, we offer you the flexibility you need to thrive both professionally and personally. With trust, support, and autonomy, you’ll have the tools you need to succeed. We believe in on-the-job learning, providing you with great opportunities for ongoing development and progression within a work culture that empowers you to achieve more and reach your goals.

Does This Sound Like a Match?

Please note you must have unrestricted valid rights to work in Australia - Australian Citizenship or Permanent Residency to apply.