Paint Technical Support Specialist

Wattyl Australia Pty.; The Hills Shire Council; On-site; AUD 70,000 - 95,000; Full time

Job summary

Wattyl Australia Pty. is seeking a Paint Product Support specialist to deliver expert technical advice, resolve product issues, and support customers and internal stakeholders to drive satisfaction and growth.

You will work with Sales, Marketing, R&D and the broader Technical Services team to launch new products, troubleshoot applications, maintain records, and ensure timely responses. Applicants must have hands-on coatings knowledge, strong problem-solving, and excellent communication skills,

Qualifications

• Experience providing technical product advice and customer support, including troubleshooting and application guidance.
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Responsibilities

• Providing expert technical advice and product support, including application guidance and troubleshooting for customers and internal stakeholders.
• Investigating and resolve product-related issues and customer complaints, identifying corrective actions to improve outcomes and prevent recurrence.
• Supporting Sales and Marketing teams with technical expertise, customer presentations and the timely resolution of escalated enquiries.
• Collaborating with R&D and Marketing to support new product launches, technical programs and promotional initiatives.
• Maintaining accurate records and reporting while working closely with the broader Technical Services team to support business objectives and customer success.

Skills

Technical support

CRM systems

Microsoft 365

Product guidance

Stakeholder engagement

Tools

MS365

CRM

Job description

Wattyl Australia Pty. is seeking a Paint Product Support specialist to deliver expert technical advice, resolve product issues, and support customers and internal stakeholders to drive satisfaction and growth.

You will work with Sales, Marketing, R&D and the broader Technical Services team to launch new products, troubleshoot applications, maintain records, and ensure timely responses. Applicants must have hands-on coatings knowledge, strong problem-solving, and excellent communication skills,