Customer Service Trainee: Fast-Paced Govt Services

Zeal Futures Pty; Cumberland; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Training

Coaching & support

Health discounts

Counselling

Career exposure

Job summary

Zeal Futures Pty is offering a 24-month Customer Service Representative Traineeship in Auburn, tied to Service NSW. You will study a Certificate IV in Business while delivering services, handling inquiries, and building strong customer relationships.

The role includes administrative support and using information systems to aid decision-making. The program emphasizes on-the-job training, mentoring, and opportunities to rotate across employers for further exposure, with a commitment to diversity

Qualifications

• Ability to provide high quality customer service in a fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• Commitment to full term of the traineeship and study requirements.
• Intermediate experience using technology (computers/telephones/software packages).
• Strong time management with ability to prioritise duties and multitask.

Responsibilities

• Provide and deliver services in a timely, accurate and efficient manner.
• Undertake administrative work to support service delivery.
• Build strong customer relationships by quickly establishing rapport and adapting approach.
• Utilise records and knowledge management systems to support informed decisions.
• Serve customers by applying policies and delivering the right services through appropriate channels.
• Carry out duties within trainee skills and ability.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Time management

Tech proficiency

Adaptability

Team collaboration

Education

Certificate IV in Business

Job description

Zeal Futures Pty is offering a 24-month Customer Service Representative Traineeship in Auburn, tied to Service NSW. You will study a Certificate IV in Business while delivering services, handling inquiries, and building strong customer relationships.

The role includes administrative support and using information systems to aid decision-making. The program emphasizes on-the-job training, mentoring, and opportunities to rotate across employers for further exposure, with a commitment to diversity