Operations Manager Anz (All Genders)

Tonies®; Wagga Wagga; Remote; AUD 25,000 - 40,000; Part time

Job summary

Mini Connections is seeking a Remote Operations Manager to own candidate sourcing, onboarding, and post-placement workflows for a boutique nanny and babysitting agency.

The role oversees CRM, client-candidate management, and daily operations, ensuring timely responses, accurate data, and smooth processes across remote teams. A proactive problem solver with strong English communication is essential. Part-time (20–30 hours weekly) aligned with Australian Eastern Time business hours.

Qualifications

• 3+ years as an Operations Manager, OBM, or senior executive support.
• Excellent written and spoken English; professional tone.
• Proficient with project management tools (Manatal, MS 365, Teams).
• Proactive problem solver with a mindset to refine systems.
• Reliable high-speed internet with power backup.

Responsibilities

• Vet onboarding and ensure checks and safety clearances are uploaded in the CRM.
• Create client-ready candidate portfolios with professional layouts.
• Maintain the Manatal CRM with accurate candidate data; ensure up-to-date records.
• Answer daily client/candidate inquiries via WhatsApp, email, and calls.
• Coordinate interviews between clients, candidates, and internal team members.
• Oversee contract administration and placement invoicing.

Skills

Operations management

OBM experience

Executive support

English communication

Project management tools

Tools

Manatal

Microsoft 365

Teams

CRM systems

Job description

Remote Operations Manager (Boutique Nanny & Babysitting Agency)

Job Title: Remote Operations Manager (Boutique Nanny & Babysitting Agency)
Company Based: Australia, Brisbane and Gold Coast
Location: Remote (Philippines)
Work Arrangement: Part-time (20-30 hours per week)
Operating Hours: Australian Eastern Standard Time (AEST) - 8am until 2pm business hours
About Mini Connections

Since 2016, Mini Connections has been a premium, well‑established nanny & babysitting agency servicing busy and HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a personable service pairing busy and professional families with professional carers.

As our Director transitions to focus exclusively on front‑end sales and client consultations, and nanny interviews, we are seeking a positive, experienced and highly organised Operations Manager to take 100% ownership of our candidate sourcing, post‑placement ecosystem, client‑candidate management, conflict resolutions, and daily workflows.

You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage candidate sourcing, client inquiries, maintain efficient and up‑to‑date database, and ensure that no client or candidate ever experiences a delay in service!

Key Responsibilities

• Candidate Lifecycle & Pipeline Management
  • Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.
  • Professional Profile Creation: Create beautiful, client‑ready candidate portfolios that present our talent in a highly polished, professional layout.
  • Manatal Database Upkeep: Maintain an immaculate CRM at all times, ensuring candidate availabilities, tags, and compliance documents are 100% accurate and up to date.
• Client Services & Customer Resolution
  • Customer Service: Act as the first point of contact for all daily client and candidate inquiries via our centralised agency communication channels (WhatsApp, email, and virtual phone line).
  • Autonomous Problem Solving: Take full ownership of daily customer service issues and client resolutions (e.g. handling booking adjustments, placement queries, concerns or candidate feedback) using established agency parameters, shielding the Director from routine friction.
  • Interview Coordination: Manage schedules and calendars to seamlessly book interviews between clients, candidates, and internal team members.
• Candidate Sourcing
  • Post targeted, beautifully aligned job advertisements and updates across our professional channels (including Instagram, Facebook, and LinkedIn) to continually attract high quality candidates.
• Systems, Contracts & Invoicing
  • Contract Administration: Issue, track, and securely archive client terms of business, placement agreements, and intake forms.
  • Financial Oversight: Manage overdue placement invoices and coordinate nannies for casual or short‑term bookings.

Requirements & Qualifications

• Experience: 3+ years proven experience as an Operations Manager, Online Business Manager (OBM), or Senior Executive Support Specialist—working within fast‑paced premium recruitment, or real estate agencies.
• Communication Skills: Exceptional written and verbal English and grammar skills, with the ability to maintain a professional, calm, and premium brand tone under pressure.
• Technical Savviness: High proficiency with modern project management tools (e.g. Manatal, Microsoft 365, Teams), communications systems, and recruitment‑focused CRMs.
• Proactive Problem Solver: You naturally have initiative when discerning the correct decision for the business who takes pride in refining systems and can confidently make executive customer‑service decisions within defined boundaries.
• Technical Setup: A secure, reliable, high‑speed internet connection with power backup, a distraction‑