Cabinet Maker: Precision Factory Assembly

Verto Kitchens; Gold Coast City; Remote; AUD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay up to $12 AUD/hr

12th month bonus

Autonomy to run operations

Job summary

Mini Connections is seeking a highly organized Operations Manager to own candidate sourcing, onboarding, and ongoing client-candidate management for our boutique nanny & babysitting agency serving Brisbane and Gold Coast families. The role focuses on CRM maintenance, processes, and daily workflows, with a remote, part-time schedule and Australian business hours.

The successful candidate will ensure timely, premium service across placements.

Qualifications

• 3+ years in Operations Manager roles within premium recruitment or related sectors.
• Excellent written and verbal English with a premium brand tone.
• Strong proficiency with Manatal, Microsoft 365 and recruitment CRMs.
• Ability to manage client and candidate workflows and invoicing.

Responsibilities

• Oversee candidate lifecycle and onboarding with checks and CRM.
• Create candidate portfolios for clients.
• Maintain CRM accuracy and candidate availability.
• Lead client services and resolve daily issues, coordinating interviews.

Skills

Operations management

Customer service

Communication

Problem solving

Proactive thinking

Tools

Manatal

Microsoft 365

Teams

Job description

This job is perfect if you want to boost your income and enjoy the freedom of casual work.

You can accept or decline shifts according to your availability and preferences!

Having your own vehicle is essential for this role, as we are an offsite catering company. From catering weddings, parties, and conferences to special occasions and business meetings, we take pride in delivering exceptional experiences to our clients.

Here’s what we offer:

Flexible scheduling: Work when it suits you! Additional income: Boost your cash flow! Exciting events: Cater to various celebrations! Supportive team: Collaborate with friendly professionals!

Job Title: Remote Operations Manager (Boutique Nanny & Babysitting Agency)
Company Based: Australia, Brisbane and Gold Coast
Location: Remote (Philippines)
Work Arrangement: Part-time (20-30 hours per week)
Operating Hours: Australian Eastern Standard Time (AEST) – 8am until 2pm business hours
About Mini Connections Since 2016, Mini Connections has been a premium, well-established nanny & babysittingagency servicing busy and HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a personable service pairing busy and professional families with professional carers.

As our Director transitions to focus exclusively on front-end sales and client consultations, and nanny interviews we are seeking a positive, experienced and highly organised Operations Manager to take 100% ownership of our candidate sourcing, post placement ecosystem, client-candidate management, conflict resolutions, and daily workflows.

You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage candidate sourcing, client inquiries, maintain efficient and up -to-datedatabase, and ensure that no client or candidate ever experiences a delay in service!

Key Responsibilities

1. Candidate Lifecycle & Pipeline Management

Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.

Professional Profile Creation: Create beautiful, client-ready candidate portfolios that present our talent in a highly polished, professional layout.

Manatal Database Upkeep: Maintain an immaculate CRM at all times, ensuring candidate availabilities, tags, and compliance documents are 100% accurate and up to date.

2. Client Services & Customer Resolution

Customer Service: Act as the first point of contact for all daily client and candidate inquiries via our centralised agency communication channels (Whats App, email, and virtual phone line).

Autonomous Problem Solving: Take full ownership of daily customer service issues and client resolutions (e.g., handling booking adjustments, placement queries, concerns or candidate feedback) using established agency parameters, shielding the Director from routine friction.

Interview Coordination: Manage schedules and calendars to seamlessly book interviews between clients, candidates, and internal team members.

3.Candidate Sourcing: Post targeted, beautifully aligned job advertisements and updates across our professional channels (including Instagram, facebook, and LinkedIn) to continually attract high quality candidates.

4. Systems, Contracts & Invoicing

Contract Administration: Issue, track, and securely archive client terms of business, placement agreements, and intake forms.

Financial Oversight: Manage overdue placement invoices and coordinate nannies for casual or short-term bookings.

Requirements & Qualifications

Experience: 3+ years proven experience as an Operations Manager, Online Business Manager (OBM), or Senior Executive Support Specialist—working within fast paced premium recruitment, or real estateagencies.

Communication Skills: Exceptional written and verbal English and grammar skills, with the ability to maintain a professional, calm, and premium brand tone under pressure.

Technical Savviness: High proficiency with modern project management tools (e.g., Manatal, Microsoft 365, Teams), communications systems, and recruitment-focused CRMs.

Proactive Problem Solver: You naturally have initiative when discerning the correct decision for the business who takes pride in refining systems and can confidently make executive customer-service decisions within defined boundaries.

Technical Setup: A secure, reliable, high-speed internet connection with power backup, a distraction-free workspace, and availability during Queensland (AEST) business hours between the hours of 8AM until 2PM Monday to Friday + additional.

What We Offer

Competitive Premium Pay: Up to $12 AUD per hour with the view to increase in 3-months + 12-month bonus!

Long-Term Stability: A trusted, long-term partnership with a highly respected and well-established Australian boutique brand.

12th Month Pay: 12th-month bonus provided at the end of the calendar year.

Autonomy: The trust and space to run operations your way without micromanagement, reporting directly to the Director once weekly.

We are seeking a highly motivated and experienced Customer Care Team Leader to oversee our customer service team. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support, while also managing and developing our team of customer service representatives.

Responsibilities:

• Manage and lead a team of customer service representatives, providing