Paediatric Front Desk Specialist

Wollongong Paediatric Centre; Wollongong City Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Wollongong Paediatric Centre in Wollongong NSW is seeking an experienced receptionist to join a small but busy, well-established practice. You will be the primary public-facing member of staff, presenting the clinic with confidence and a friendly, professional manner towards patients and colleagues.

You will manage front desk operations on site, handle appointment bookings, Medicare and private accounts, and maintain confidentiality while learning new skills in a supportive team environment.

Qualifications

• Experience as a receptionist in a medical setting preferred.
• Ability to maintain confidentiality at all times.
• Strong customer service and interpersonal skills.
• Proactive and capable of learning new tasks quickly.

Responsibilities

• Provide high quality reception services to patients, doctors and staff.
• Ensure smooth running of front desk.
• Maintain confidentiality of all information at all times.
• Manage providers appointment book including making, confirming and cancelling appointments.
• Financial - processing Medicare and Private accounts.
• Strong and courteous phone manner.
• Other duties as required consistent with the practice receptionists skills and qualifications.
• Operate within the organisation’s policies and procedures and within the scope of the practice.

Skills

Interpersonal skills

Reliability

Initiative

Proactive problem solving

Excellent telephone manner

Tools

Computer literacy

Job description

Wollongong Paediatric Centre – Wollongong NSW

Seeking experienced, friendly and efficient receptionist to join a small but busy and well established practice in Wollongong.

The successful applicant must have good interpersonal skills, be reliable, show initiative, be proactive when dealing with problems and isn't afraid to learn new things.

As the primary public-facing role you will present the practice with confidence and display positivity towards patients and others.

Applicants with above average computer literacy are encouraged to apply.

You will be the sole secretary supporting a full time paediatrician. Hours are ideally 9-5 on Wednesday and Fridays

Duties will include:

To provide high quality reception services to the patients, doctors and staff at the surgery in a caring and supportive manner.

Ensure smooth running of front desk.

To maintain confidentiality of all information at all times.

Manage providers appointment book including making, confirming and cancelling appointments.

Financial - processing Medicare and Private accounts.

Strong and courteous phone manner.

Other duties as required consistent with the practice receptionists skills and qualifications.

Operate within the organisation’s policies and procedures and within the scope of the practice.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .