Owner Relations Manager

Colonial Group; Gold Coast City; On-site; AUD 85,000 - 100,000; Full time

Job summary

Colonial Group on the Gold Coast seeks an Owner Relations Manager to nurture relationships with current apartment owners and attract prospective investors. You will handle owner inquiries, address issues, and contribute to growing the portfolio with Accor’s management options.

You will leverage your real estate knowledge, strong communication, and administrative skills to sustain high service levels and drive portfolio growth for our assets.

Qualifications

• Experience in Property Industry, Business Development or Property Management preferred.
• Strong multitasking, organisational and time management skills.
• Excellent written and spoken communication abilities.
• Ability to build relationships, resolve difficult situations, and improve service quality.
• Current real estate sales certificate or transferable licence, or nearing completion.
• Strong administrative skills.

Responsibilities

• Forge and sustain relationships with current apartment owners and prospective investors/ stakeholders.
• Respond to enquiries from apartment owners about management, returns and ownership accounts.
• Resolve enquiries or concerns from apartment owners.
• Develop and maintain knowledge of Accor's management options and relevant legislation.
• Implement strategies to increase keys under Accor’s management.

Skills

Relationship management

Communication

Business development

Time management

Real estate licence

Administrative skills

Education

Real estate sales certificate or licence

Job description

Purpose

As an Owner Relations Manager, you play a vital role within our Asset Management Team. Your friendly and diplomatic demeanor is your key asset as you embark on a mission to strengthen and nurture relationships with our current apartment owners across a diverse portfolio of properties. Furthermore, your charm and expertise will be instrumental in fostering connections with potential owners, thus contributing to the growth and enhancement of our property portfolio.

Primary Responsibilities

• Forge and sustain relationships with current apartment owners while also establishing connections with potential investors and other building stakeholders
• Respond to enquiries from apartmentowners in relation to matters regarding the management of their investments, apartment returns and general owner account enquiries
• Effectively resolve any enquiries or concerns from apartment owners
• Develop and maintain a high level of knowledge about the management letting options provided by Accorand relevant industry legislation
• Implement strategies and initiatives to increase keys under Accor’s management

Skills and Experience

• Previous experience within the Property Industry in Business Development / Property Management is beneficial
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Masterful in the art of communication, both the written and spoken
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• A current real estate sales certificate or transferrable licence or nearing completion
• Strong administrative skills