Case Manager

UnitingCare Health; Townsville City; On-site; AUD 105,000 - 115,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Parental leave

Diversity and inclusion

Career development

Job summary

UnitingCare Queensland’s Aspire program in Townsville is seeking a dedicated Case Manager to support vulnerable youth. You will coordinate services, deliver group programs, and work to improve wellbeing, housing stability and education outcomes for young people.

You will conduct intake assessments, develop client-centred plans, provide counselling, and collaborate with partners to deliver integrated responses. A relevant undergraduate qualification and a Working with Children Check are required.

Qualifications

• Undergraduate qualification in a relevant human services field.
• Experience in youth support, counselling or related responses.
• Knowledge of trauma, youth development and related outcomes.
• Current Working with Children Check (Blue Card) and Queensland Driver's Licence.

Responsibilities

• Intake assessment and client-centred planning.
• Counselling and therapeutic support for clients.
• Case management in collaboration with Aspire partners.
• Coordinate group programs and service delivery.
• Develop integrated responses with other stakeholders for Aspire clients.

Skills

Case management

Counselling

Youth work

Trauma-informed care

Education

Undergraduate qualification in human services

Job description

Make a meaningful difference with UnitingCare Queensland

Employment Term: Maximum Term to 22 September 2027, Full-Time (38 hours per week)

Remuneration: $53.43 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Applications Close: Applications will be reviewed as they are received and, therefore, may result in the role closing early if the right applicant is found.

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

The Aspire program, based in Townsville, provides free support to young people who are not being protected by their family, friends and communities.

As Case Manager with the Aspire Program in Townsville, you will facilitate the development of quality practices and effective coordination of the service delivery, including group programs, to vulnerable young people accessing the service. In this role, you will work with youth to build capacity, connectedness, reliance, wellbeing, education outcomes, career options, safe and stable housing and positive family and community relationships.

The key responsibilities include but not limited to:

• Intake assessment
• Client centred planning.
• Counselling and therapeutic support
• Case Management
• Integrated Responses in partnership with other stakeholders in support of clients of Aspire.

What makes a difference for us?

A minimum of an undergraduate qualification in a relevant human services field i.e. Social Work, Counselling, Psychology or other Human and Behavioural Science discipline

Sound knowledge of and demonstrated ability to utilise therapeutic processes and practices including the ability to analyse, evaluate and make objective judgments and recommendations.

Demonstrated experience in providing youth support, counselling and related responses within a case management framework with outcomes that enable clients to make informed choices in their lives.

Demonstrated knowledge of child and youth development particularly in relation to the effects of trauma, violence, grief

Current Qld Drivers Licence

Working with Children Check (Blue Card)

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

• We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.