Case Manager

UnitingCare Community; Townsville City; On-site; AUD 105,000 - 107,000; Full time

Benefits offered by this job

NFP Salary Packaging

Travel between Townsville and Ayr

Job summary

UnitingCare Queensland is seeking a Case Manager within the Aspire program to provide trauma-informed, strengths-based support to vulnerable young people. You’ll conduct intake, assessment and planning, and work with families, schools and services to coordinate care.

This role supports housing, education, training, employment and wellbeing, developing integrated service responses with internal and external partners while keeping accurate client records and contributing to a positive team culture.

Qualifications

• A minimum undergraduate qualification in Social Work, Psychology, Counselling, Human Services or related field.
• Experience working with vulnerable children and young people in case management or therapeutic support.
• Knowledge of child/adolescent development and effects of trauma.
• Ability to build trusting relationships with young people and engage goal-focused plans.
• Experience collaborating with families, government agencies and community stakeholders.
• Strong assessment, problem-solving, advocacy and coordination skills.
• Excellent written and verbal communication with accurate documentation.
• Commitment to culturally safe practice with Aboriginal and Torres Strait Islander peoples.

Responsibilities

• Conducting intake, assessment and individual support planning.
• Providing case management, therapeutic support and advocacy to young people.
• Supporting young people to access housing, education, training, employment and community services.
• Coordinating integrated responses and maintaining effective partnerships with internal and external stakeholders.
• Facilitating and evaluating group programs and activities that support youth development and wellbeing.
• Maintaining accurate and timely client records, assessments, case plans, and reports.
• Monitoring client progress and outcomes to inform intervention planning and service delivery.
• Contributing to a positive team culture through reflective practice, collaboration and continuous improvement activities.

Skills

Trauma-informed

Strengths-based

Case planning

Advocacy

Interagency collaboration

Communication skills

Education

Undergraduate qualification in Social Work, Psychology, Counselling, Human Services or related field

Job description

Employment Term: Maximum Term to 30 June 2027, Full-Time (38 hours per week)

Location: Burdekin/Townsville - This role requires regular travel between Townsville and Ayr.

Remuneration: $53.43p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Applications Close: Applications will be reviewed as they are received and, therefore, may result in the role closing early if the right applicant is found.

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Manager with Aspire, you'll support vulnerable young people to overcome challenges, achieve their goals and create positive change in their lives. You'll be encouraged to grow, develop and feel empowered while making a meaningful difference every day. Let's make a meaningful difference, together!

Your part in our UnitingCare team

The Aspire program supports vulnerable young people who may be experiencing family conflict, homelessness, disengagement from education, mental health challenges, social isolation or other complex life circumstances. Aspire works alongside young people to build resilience, strengthen connections and support positive outcomes across housing, education, employment, wellbeing and community participation.

As a Case Manager with Aspire, you will provide trauma-informed, strengths-based support to young people through assessment, case planning, therapeutic interventions, advocacy and coordinated service responses. You will work collaboratively with young people, families, schools, Child Safety, Youth Justice, health services and other community stakeholders to support sustainable outcomes and help young people achieve their goals.

The key responsibilities include, but are not limited to:

Conducting intake, assessment and individual support planning.

Providing case management, therapeutic support and advocacy to young people.

Supporting young people to access housing, education, training, employment and community services.

Coordinating integrated responses and maintaining effective partnerships with internal and external stakeholders.

Facilitating and evaluating group programs and activities that support youth development and wellbeing.

Maintaining accurate and timely client records, assessments, case plans, and reports.

Monitoring client progress and outcomes to inform intervention planning and service delivery.

Contributing to a positive team culture through reflective practice, collaboration and continuous improvement activities.

What makes a difference for us?

A minimum undergraduate qualification in Social Work, Psychology, Counselling, Human Services or a related behavioural science discipline.

Demonstrated experience working with vulnerable children and young people within a case management, youth work or therapeutic support framework.

Knowledge of child and adolescent development, including the impacts of trauma, family conflict, violence, grief and loss.

Ability to build trusting relationships with young people and engage them in goal-focused support planning.

Demonstrated experience working collaboratively with families, government agencies and community stakeholders to achieve positive outcomes.

Strong assessment, problem-solving, advocacy and case coordination skills.

High-level written and verbal communication skills, including the ability to maintain accurate client documentation and case records.

Demonstrated commitment to culturally safe practice and working effectively with Aboriginal and Torres Strait Islander young people and young people from diverse backgrounds.

Current Queensland Driver Licence.

Current Blue Card

What makes a difference for you?

• Flexible work arrangements to support work-life balance.
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
• Career development opportunities to challenge yourself, grow and make a meaningful difference.
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.