Outpatient Support officer (Administrative Officer Lvl 6) - Temp FT

South Western Sydney Local Health District; Liverpool; On-site; AUD 76,000 - 78,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging

Annual leave with 17.5% leave loading

One extra day off each month

Flexible work options

Job summary

South Western Sydney Local Health District is seeking an Outpatient Support Officer based at Liverpool Hospital to guide the rollout of Medicare Billing for Privately Referred Non-Inpatient Services in NSW Public Hospitals. You will partner with clinicians and administrative staff to embed changes across outpatient services and deliver training to ensure sustainability.

The role focuses on improving business processes, monitoring systems, and enhancing revenue outcomes, with a strong emphasis on

Qualifications

• Experience with change management in healthcare settings.
• Knowledge of clinical information systems and hospital funding/revenue processes.
• Understanding of Medicare billing within NSW public hospital environment.

Responsibilities

• Support clinicians and outpatient administrative staff to embed NSW Health Guidelines changes across outpatient services.
• Deliver education to clinicians and outpatient staff; monitor and evaluate processes to support sustainability.
• Maximise revenue and assist in managing errors and rejections in PBRC.

Skills

Change management

Clinical information systems

Hospital funding/revenue processes

Medicare billing

Job description

Requisition ID: REQ705865

Employment Type: Temporary Full time, 38 hours per week until April 2028

Remuneration: $1,665.37 - $1,704.75 per week+ 12% Superannuation + Salary Packaging

Location: District Position Primarily based at Liverpool Hospital

Applications close: 22/11/2026

Contact: Joyce Nathaney - Director of Revenue on 02 8738 5737 | [e-mail]

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Make a meaningful contribution to the implementation of key changes relating to the NSW Health Guidelines “Medicare Billing for Privately Referred Non-Inpatient Services in NSW Public Hospitals” across non-admitted outpatient settings within South Western Sydney Local Health District (SWSLHD). The Outpatient Support Officer will support clinicians, outpatient administrative staff and other key stakeholders to successfully embed these changes across outpatient services.

The role will also deliver education to clinicians and outpatient administrative staff, while monitoring and evaluating local business processes, systems and service delivery to support sustainability. There will also be a strong focus on maximising revenue and supporting the management of errors and rejections in PBRC.

Are You the Right Fit?

The ideal applicant will bring strong stakeholder and multidisciplinary team management skills, combined with a proactive approach to understanding and improving business processes. Excellent attention to detail and the ability to effectively support and adapt to change will be important in contributing to the successful implementation of improvements across outpatient settings.

A sound understanding of outpatient business processes within NSW public hospitals is essential, together with knowledge of the Medicare Benefits Schedule and its application within the NSW public hospital environment. These skills will support effective collaboration with clinicians, administrative staff and key stakeholders across SWSLHD.

Selection Criteria

• Please outline your experience with change management, clinical information systems and hospital funding or revenue processes.
• Please describe your knowledge or experience with Medicare billing and outpatient services within a healthcare setting.
• Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

If you’d like more details, we’re here to help.

• Position Information
  • Applicants will be assessed against the criteria in the Position Description.
• Diversity, Culture & Inclusion
  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [e-mail]
  • We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
• Aboriginal Workforce
  • For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [e-mail]. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

• Financial Perks
  • 12% superannuation
  • Salary packaging and novated leasing via Smart Salary
  • Annual leave with 17.5% leave loading (for full-time and part-time staff)
  • One extra day off each month for full-time employees
• Work-Life Balance
  • Flexible work options, including hybrid and varied hours (depending on the role)
  • Paid maternity and parental leave
  • Generous leave options like long service and carers leave
• Grow Your Career
  • Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
• Health & Wellbeing
  • Discounted gym membership through Fitness Passport
  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
  • Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Vaccination Requirements
  • All staff must meet NSW Health’s vaccination and screening requirements before starting.
• Child Safe Employment
  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
• Temporary Positions
  • For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.