Outpatient Data Support Officer

Metro South Health; Brisbane; On-site; AUD 41,000 - 55,000; Part time

Job summary

Metro South Health is seeking an Outpatient Data Support Officer to maintain data quality and provide ESM system support across outpatient services. This temporary part-time role focuses on data accuracy, reporting and frontline user assistance.

You will monitor data quality in EVA PLUS, generate audits and guides, manage security access, and contribute to continuous improvement within the ESM team at Eight Mile Plains.

Qualifications

• Experience with data quality, validation, reporting or data entry.
• Strong written and verbal communication with diverse stakeholders.
• Excellent organizational and planning abilities to meet deadlines.

Responsibilities

• Monitor, validate and follow up ESM outpatient data quality issues and corrections through EVA PLUS.
• Generate, maintain and distribute data quality reports, audits and validation information to outpatient areas.
• Provide frontline support for ESM enquiries received through email, telephone and ServiceNow, escalating issues where appropriate.
• Support ESM security administration, including user access requests and regular security key chain audits.
• Develop and maintain quick reference guides while contributing to data quality, team improvement and administrative activities.

Skills

Data quality

Data entry accuracy

Excel

Communication

Organization

Problem solving

Tools

ESM

Job description

Make an Impact Through Data Quality and Outpatient Systems Support!

Use your data, systems and administration skills to support outpatient services, improve data quality and provide ESM system support across Metro South Health! Temporary part time opportunity!

About This Role

About your role

As the Outpatient Data Support Officer in the ESM (Enterprise Scheduling System) team, you will play an important role in maintaining the accuracy and integrity of outpatient data across Metro South Health.

• Monitor, validate and follow up ESM outpatient data quality issues and corrections through EVA PLUS.
• Generate, maintain and distribute data quality reports, audits and validation information to outpatient areas.
• Provide frontline support for ESM enquiries received through email, telephone and ServiceNow, escalating issues where appropriate.
• Support ESM security administration, including user access requests and regular security key chain audits.
• Develop and maintain quick reference guides while contributing to data quality, team improvement and administrative activities.

About You

We are looking for a highly organised and detail-focused team player who enjoys working with data, systems and people.

• Strong attention to detail with experience in data quality, validation, accurate data entry or reporting.
• Well-developed written and verbal communication skills, with the ability to work effectively with diverse stakeholders.
• Strong organisational and planning skills, with the ability to prioritise tasks and meet deadlines.
• Confident computer skills, particularly Microsoft Word and Excel, with the ability to learn new systems quickly.
• Analytical and problem-solving skills, with the ability to investigate issues, identify solutions and support continuous improvement.

What We Can Offer You

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About The MSH ESM Outpatient Team

The MSH ESM Team are part of the Primary Care Partnerships Unit, situated at Eight Mile Plains. This team provides support for all the MSH facilities for the outpatient scheduling system (ESM). This support includes front-end user support via phone or remote access, clinic build and modifications, outpatient data provision, data quality audits and advocacy for MSH requirements in the state-wide ESM forum. The team delivers a positive, dynamic, flexible, and communicative work environment where each member is encouraged to develop and enhance their skills.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.