Outbound Sales & Retention Specialist

Medibank Private Limited; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Training & development

Inclusive culture

Job summary

Medibank Private Limited is seeking an enthusiastic Customer Sales and Retention Specialist - Outbound in Docklands, VIC. This full-time role focuses on proactively engaging customers, understanding needs, and delivering tailored health cover solutions, while driving retention and sales outcomes.

Ideal candidates will excel in outbound conversations, build rapport quickly, navigate objections, and thrive in a fast-paced environment.

Qualifications

• Experience in Sales or Retention is essential.
• Experience in customer service is highly regarded.

Responsibilities

• Proactively engaging customers through outbound conversations to retain members and grow the ahm member base.
• Build rapport and trust with a diverse range of customers.
• Understand member needs through effective questioning and tailor solutions.
• Handle objections confidently to achieve retention and sales outcomes.
• Collaborate within a supportive team and adapt to evolving outbound processes.

Job description

Medibank Private Limited is seeking an enthusiastic Customer Sales and Retention Specialist - Outbound in Docklands, VIC. This full-time role focuses on proactively engaging customers, understanding needs, and delivering tailored health cover solutions, while driving retention and sales outcomes.

Ideal candidates will excel in outbound conversations, build rapport quickly, navigate objections, and thrive in a fast-paced environment.