ahm Customer Sales and Retention Specialist - Outbound

Medibank; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Health and wellbeing benefits

Employee discounts and rewards

Inclusive team culture

Job summary

ahm is seeking a Customer Sales and Retention Specialist - Outbound to proactively engage with customers, understand needs, resolve inquiries, and help members choose the right health cover. You’ll identify opportunities to retain members and grow the ahm book of business while navigating objections with confidence.

The role blends exceptional customer experience with achieving retention and sales outcomes, requiring energy, adaptability and a customer-first mindset in a fast-paced environment.

Qualifications

• Enjoy talking to and connecting with customers.
• Confident communicators who can influence outcomes and create value for members.
• Resilience, persistence and a positive mindset.
• Motivated by goals, targets and achieving sales and retention outcomes.
• Curious and able to understand customer needs and concerns.
• Open to feedback and continuous improvement.
• Thrives in a fast-paced, changing environment.

Responsibilities

• Proactively engaging customers through outbound conversations to strengthen relationships and identify opportunities to retain members and grow ahm's member base.
• Building rapport and trust with a diverse range of customers.
• Understanding member needs through effective questioning and uncovering opportunities to provide tailored solutions.
• Confidently handling objections and concerns.
• Delivering exceptional member experiences while achieving retention and sales objectives.
• Uncovering opportunities to strengthen member value, resolve concerns and recommend the right solutions.
• Working collaboratively within a supportive team environment.
• Adapting to new processes, products and ways of working as outbound model evolves.

Job description

ahm Customer Sales and Retention Specialist - Outbound

At ahm, we think work should work withyou.

Because let's face it, life's too short for a job you dread. Work means different things to different people.

We're all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We're constantly shaking things up to make work better for everyone.

Location: East Coast - Within 100km from an ahm or Medibank Office
Job Type: Full-time
Start Date: Monday 16th November 2026

Join the ahm team

At ahm, we're passionate about making health insurance simple, accessible and easy to understand.
We're looking for confident communicators to join our Outbound team. This is a fantastic opportunity for people who enjoy talking to customers, building relationships and helping people find the right solution for their needs while engaging in Sales and Retention focused conversations
If you're someone who enjoys achieving outcomes, thrives in a fast-paced environment, and brings energy and enthusiasm to every conversation, we'd love to hear from you.

What's the role?

As a Customer Sales and Retention Specialist - Outbound , you'll proactively engage with customers to understand their needs, resolve member enquiries and underlying issues, and help them make informed decisions about their health cover.
No two conversations are the same. You'll build rapport quickly, navigate objections with confidence and help customers get the most value from their health insurance.
This role combines exceptional customer experience with achieving positive business outcomes, making it perfect for someone who enjoys both helping people and delivering results.

What you'll be doing

• Proactively engaging customers through outbound conversations to strengthen relationships and identify opportunities to retain members and grow ahm's member base
• Building rapport and trust with a diverse range of customers.
• Understanding member needs through effective questioning and uncovering opportunities to provide tailored solutions.
• Confidently handling objections and concerns.
• Delivering exceptional member experiences while achieving retention and sales objectives.
• Uncovering opportunities to strengthen member value, resolve concerns and recommend the right solutions.
• Working collaboratively within a supportive team environment.
• Adapting to new processes, products and ways of working as our outbound model continues to evolve.

What we're looking for

We're looking for people who:

• Enjoy talking to and connecting with customers.
• Are confident communicators who can influence outcomes and create value for members.
• Demonstrate resilience, persistence and a positive mindset.
• Stay motivated when faced with challenges, objections and changing priorities
• Enjoy working towards goals, targets and achieving strong Sales and Retention outcomes.
• Are curious and enjoy understanding customer needs, motivations and concerns
• Embrace feedback and continuously look to improve.
• Thrive in a fast-paced, changing environment.

Experience in customer service,, fundraising, hospitality, retail or contact centres is highly regarded, but not essential.

Experience in Sales or Retention is essential.

Most importantly, we're looking for people with the right attitude, energy and willingness to learn.

You'll thrive in this role if you

• Enjoy speaking with customers every day and building meaningful relationships
• Like working towards team and individual goals and targets
• Are motivated by helping members find the right solution while achieving sales and retention outcomes.
• Can confidently navigate objections and challenging conversations.
• Remain positive and motivated after setbacks
• Take ownership of your performance and development.
• Are passionate about delivering great customer experiences while balancing business outcomes
• Thrive in a fast-paced environment where adapting your approach and influencing outcomes is key to success.

What you'll receive

• Comprehensive training and ongoing support.
• Career development opportunities across ahm and Medibank.
• Supportive leaders and experienced coaches.
• Health and wellbeing benefits.
• Employee discounts and rewards.
• A collaborative and inclusive team culture.
• The opportunity to make a genuine difference for customers every day.
• Alongside your salary, you'll have the opportunity to earn additional incentives by delivering great customer outcomes and performance

The successful candidates will commence on Monday 16th November 2026.
Training is conducted full-time for four weeks, followed by one week of supported nesting and on-the-job learning. Full attendance throughout the training period is required.

Imagine working with us

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box - experiment a little. We're not afraid to ruffle some feathers and have a bit of fun while we're at it. Try new things, explore different areas of the business, and upskill like a pro. It's one big team adventure here, and the chances to grow are endless.

Oh, and did we mention we have some great benefits too? https://careers.medibank.com.au/the-medibank-experience/
Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It's about finding joy, fulfillment, and the right team to share it with.

Be Yourself. Belong Here

We believe in everyone's potential and strive to make ahm inclusive for all because different perspectives make us better. We encourage applications for everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work