OTR Pennant Hills East - Assistant Manager

OTR; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team member discounts via OTR app

Barista coffee training

Step Up Incentive Program – up to 8 we

Broad career development across global

Job summary

OTR Group is seeking an Assistant Store Manager in Sydney to support daily store operations, deliver exceptional customer service, and assist with training and rostering. The role emphasizes leadership, stock management, and adherence to safety policies.

You will help with stock control, reporting, and fostering a collaborative team environment while contributing to store performance and staff development. The position requires leadership in retail/hospitality, excellent communication,

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and customer service skills.
• Ability to adapt to change.
• Strong attention to detail and teamwork.

Responsibilities

• Assist with day-to-day store operations and customer service.
• Support team training, rostering, and performance development.
• Manage stock, stock reports, and inventory control.
• Ensure compliance with health and safety policies and procedures.
• Prepare reports for store performance.

Skills

Leadership experience

Communication skills

Customer service training

Team training

Attention to detail

Teamwork

Job description

OTR – Assistant Store Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

OTR is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.