OTR Para Hills West & Salisbury - Store Manager

Otr; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Barista training

Step Up Incentive Program

Career development opportunities

Job summary

OTR is seeking a Store Manager in Adelaide to lead day-to-day operations across customer service, rostering, stock control, and health and safety compliance. You will coach and develop a store team, drive sales, and uphold brand standards in a fast-paced retail environment.

The role emphasizes hands-on leadership, strong communication, and a passion for delivering exceptional guest experiences. You will partner with cross-functional teams and leverage our national network to deliver consistent

Qualifications

• Leadership experience in a retail/hospitality setting.
• Strong communication and interpersonal skills.
• Proven ability to deliver excellent customer service.
• Demonstrated teamwork and staff coaching abilities.

Responsibilities

• Oversee day-to-day store operations and performance.
• Drive customer service excellence and sales.
• Lead staff training and development initiatives.
• Prepare rostering, staffing and shift coverage.
• Manage stock, reporting, and safety compliance.

Skills

Retail leadership

Communication skills

Customer service

Teamwork

Attention to detail

Job description

OTR - Store Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program - opportunities to earn up to eight weeks' pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.