Organisational Capability Manager

Southern Cross Care Qld Ltd; Brisbane; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Individualised training and mentoring

Employee Assistance Program

NFP salary sacrifice options

Central Upper Mt Gravatt location

Job summary

Southern Cross Care Queensland is seeking an experienced Organisational Capability Manager to lead learning, leadership development and workforce capability initiatives within our P&C team at the Support Centre in Brisbane.

Reporting to the Head of People & Culture, you will drive strategies, champion continuous learning, and partner with leaders to close capability gaps across geographically dispersed sites, while fostering a caring, not-for-profit culture that supports residents and staff.

Qualifications

• Proven experience in organisational development, workforce capability or learning and development leadership.
• Strong experience in leadership development, talent development, coaching and succession planning.
• Ability to translate organisational objectives into meaningful capability strategies and initiatives.
• Proven people leadership skills and the ability to build effective relationships with stakeholders at all levels.
• Strong consultation, problem-solving and project management capabilities.
• Experience working across geographically dispersed teams or complex operational environments.
• Understanding of contemporary learning technologies, capability frameworks and development methodologies.
• Experience in aged care, healthcare or a similarly complex service environment will be highly regarded.

Responsibilities

• Lead the development and implementation of organisational learning and capability strategies aligned with SCCQ's priorities.
• Design and oversee leadership development, talent identification, succession planning and career pathway initiatives.
• Partner with operational leaders to identify capability gaps and develop practical, sustainable solutions.
• Lead and support a geographically dispersed learning and development function, including regional and site-based learning support arrangements.
• Oversee mandatory training, learning systems, compliance reporting and workforce development programs.
• Collaborate with the broader People & Culture team on organisational development, employee engagement and cultural initiatives.
• Oversee designated workforce development programs, including the PALM Scheme.
• Evaluate the effectiveness of learning and capability initiatives to support continuous improvement and organisational performance.

Skills

Leadership development

Coaching

Succession planning

Stakeholder management

Project management

Organisational development

Workforce capability

Learning technologies

Job description

SCCQ have an opportunity for an experienced Organisational Capability Manager to join our P&C team based at our Support Centre.

23rd October, 2026

Join a supportive, friendly team in a purpose-led not-for-profit organisation where meaningful work, strong relationships and a caring culture come together to make a real difference. Southern Cross Care Queensland (SCCQ) has an exciting opportunity for an experienced and forward-thinking Organisational Capability Manager to join our amazing P&C team and lead our learning, leadership development and organisational capability initiatives.

Why work with us

At the heart of everything we do is our Known & Loved culture program. It enables us to build genuine connections with each other and with the residents, clients, families and communities we serve. We’re committed to ensuring our people feel genuinely known, supported and valued, so they can bring their best to the important work they do every day.

When you join Southern Cross Care, in this role you can expect:

• Exciting leadership role shaping the future of workforce capability and leadership development
• Competitive salary package + benefit of NFP salary sacrifice options
• Opportunity to join a supportive, purpose-driven organisation with great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Convenient central Upper Mt Gravatt location

About the role

Reporting to the Head of People & Culture, this role offers the opportunity to influence how we develop our people, strengthen leadership capability and build a workforce equipped to meet the evolving needs of aged care. Leading an established team of learning and development professionals, you will drive initiatives that extend beyond traditional training delivery, with a focus on building organisational capability, supporting career development and fostering a culture of continuous learning and improvement.

As the Organisational Capability Manager, you will:

• Lead the development and implementation of organisational learning and capability strategies aligned with SCCQ's priorities.
• Design and oversee leadership development, talent identification, succession planning and career pathway initiatives.
• Partner with operational leaders to identify capability gaps and develop practical, sustainable solutions.
• Lead and support a geographically dispersed learning and development function, including regional and site-based learning support arrangements.
• Oversee mandatory training, learning systems, compliance reporting and workforce development programs.
• Collaborate with the broader People & Culture team on organisational development, employee engagement and cultural initiatives.
• Oversee designated workforce development programs, including the PALM Scheme.
• Evaluate the effectiveness of learning and capability initiatives to support continuous improvement and organisational performance.

What will you bring to the role?

We are seeking an experienced people leader who is able to combine strategic thinking with a practical, collaborative approach. You will understand that developing organisational capability goes beyond delivering training programs. It requires building relationships, identifying opportunities and empowering leaders and employees to perform at their best. The ideal candidate will bring:

• Demonstrated experience in organisational development, workforce capability or learning and development leadership.
• Strong experience in leadership development, talent development, coaching and succession planning.
• The ability to translate organisational objectives into meaningful capability strategies and initiatives.
• Proven people leadership skills and the ability to build effective relationships with stakeholders at all levels.
• Strong consultation, problem-solving and project management capabilities.
• Experience working across geographically dispersed teams or complex operational environments.
• An understanding of contemporary learning technologies, capability frameworks and development methodologies.
• Experience in aged care, healthcare or a similarly complex service environment will be highly regarded.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community. Since then, SCCQ has grown to employ over 1800 staff caring for and supporting more than 3000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria. We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do. At SCCQ, we are just as focused on creating a culture where every person matters. That’s why we developed our You Matter employee benefits program which brings together the support available to you when you join Southern Cross Care, including:

• Not-for-profit salary packaging benefits
• Flexible work arrangements
• Mental health and first aid training
• Career pathways, bursaries and traineeships
• Recognition programs and service awards

Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.