Resident Service Partner

Southern Cross Care Qld Ltd; Caloundra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Flexible work arrangements

Mental health and first aid training

Career pathways, bursaries and Trainee

Recognition programs and service award

Job summary

Southern Cross Care Queensland is seeking a friendly and efficient Resident Service Partner to join the Caloundra Rise Retirement Estate on the Sunshine Coast. In this hands-on, client-focused role you will assist residents with daily tasks, transport, shopping and companionship, delivering personalised support and building trusted community connections.

The role offers a supportive Not-for-Profit environment with training, benefits, and flexible arrangements; a current driver’s license, vehicle

Qualifications

• Current drivers licence.
• A reliable vehicle with current comprehensive car insurance.
• Strong interpersonal and customer-service skills.
• Ability to work independently, manage time effectively and move flexibly between resident requests.
• A genuine commitment to providing respectful, reliable and personalised service.
• Current First Aid Certificate and CPR.
• Certificate III or IV in Individual Support, Community Services, Hospitality or related discipline (desirable).
• Previous experience in retirement living, hospitality, community services, aged care or another customer-facing service environment (desirable).
• Previous domestic cleaning or household services experience (desirable).

Responsibilities

• Assisting residents with household tasks such as cleaning and bed changes.
• Helping with transportation and accompanying residents to local appointments.
• Providing shopping support and errands.
• Pet-related assistance including dog walking.
• Providing social support and companionship to residents.
• Managing a range of lifestyle-related services to enhance wellbeing.

Skills

Interpersonal skills

Customer service

Time management

Independent work

Education

Certificate III or IV in Individual Support/Community Services/Hospitality

Tools

First Aid Certificate

CPR

Job description

SCCQ have an opportunity for a friendly and efficient Resident Service Partner to join the team based at our Caloundra Retirement Estate.

24th October, 2026

Join a supportive, friendly team in a purpose-led not-for-profit organisation where meaningful work, strong relationships and a caring culture come together to make a real difference.

Southern Cross Care Queensland (SCCQ) has an exciting opportunity for a friendly and efficient Resident Service Partner to join the team at our Caloundra Rise Retirement Estate on the beautiful Sunshine Coast.

Why work with us

At the heart of everything we do is our Known & Loved culture program. It enables us to build genuine connections with each other and with the residents, clients, families and communities we serve. We’re committed to ensuring our people feel genuinely known, supported and valued, so they can bring their best to the important work they do every day.

When you join Southern Cross Care, in this role you can expect:

• Exciting rewarding new role
• Competitive salary package + benefit of NFP salary sacrifice options
• Opportunity to join a supportive, purpose-driven organisationwith great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families

About the role

As the Resident Service Partner, you will be providing practical, flexible and personalised lifestyle support services to residents of Caloundra Rise Retirement Estate, enhancing their quality of life and helping them remain independent, connected and actively engaged within the village community.

Working in this hands-on service delivery role you will have the opportunity to assist our residents with a variety of tasks including but not limited to:

• performing household tasks eg household cleaning or changing beds,
• assisting with transportation and accompanying residents to local appointments,
• providing shopping support,
• pet-related assistance eg dog walking,
• providing social support and companionship,
• managing errands and other lifestyle-related services that contribute to residents' wellbeing and enjoyment of village life.

While providing a premium, responsive and highly personalised resident experience you will be building trusted relationships and becoming a familiar and reliable point of contact within the community.

What will you bring to the role?

• Current drivers licence.
• A reliable vehicle with a current comprehensive car insurance.
• Strong interpersonal and customer-service skills.
• Ability to work independently, manage time effectively and move flexibly between different resident requests.
• A genuine commitment to providing respectful, reliable and personalised service.
• Current First Aid Certificate and CPR.
• Certificate III or IV in Individual Support, Community Services, Hospitality or related discipline (desirable).
• Previous experience in retirement living, hospitality, community services, aged care or another customer-facing service environment (desirable).
• Previous domestic cleaning or household services experience (desirable).

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1800 staff caring for and supporting more than 3000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. That’s why we developed our You Matter employee benefits program which brings together the support available to you when you join Southern Cross Care, including:

• Not-for-profit salary packaging benefits
• Flexible work arrangements
• Mental health and first aid training
• Career pathways, bursaries and traineeships
• Recognition programs and service awards.

Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.