Fast-Paced Order & Delivery Specialist — Customer Success

Ebro Electronic GmbH; Australia; Remote; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Company bonus program

Income protection insurance

Health insurance

13% superannuation

Gym membership discounts

Additional leave entitlements

Training and career development

Volunteer program

Job summary

Xylem is a Fortune 500 water technology company seeking an Order Management Specialist to support the sales, service and rental teams in Australia.

You will ensure accurate order entry, on-time delivery, and effective data management while collaborating with internal stakeholders to deliver a strong customer experience. Experience in customer service and order management is preferred.

Qualifications

• Experience in customer service, order management or related administration roles.
• Strong attention to detail and data accuracy when working with systems.
• Excellent verbal and written communication skills.
• Proactive problem-solving and ability to manage multiple priorities.

Responsibilities

• Respond to customer orders and enquiries in a timely, professional manner.
• Provide accurate order entry and data management.
• Actively manage on-time delivery requirements.
• Support reporting and forecasting activities as required.
• Maintain systems, records and procedures for accuracy and consistency.
• Liaise with customers across multiple sectors.
• Collaborate with internal stakeholders to resolve delivery issues.
• Support sales, service and rental teams to deliver a strong customer experience.

Skills

Customer service

Order management

Data accuracy

Stakeholder management

Communication

Tools

CRM systems

ERP systems

Job description

Xylem is a Fortune 500 water technology company seeking an Order Management Specialist to support the sales, service and rental teams in Australia.

You will ensure accurate order entry, on-time delivery, and effective data management while collaborating with internal stakeholders to deliver a strong customer experience. Experience in customer service and order management is preferred.