Order Management Specialist

Xylem; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + company bonus

Company-funded income protection

Subsidised health insurance

13% superannuation

Gym membership discounts

Additional leave entitlements

Structured training and career dev

Xylem Watermark volunteer program

Job summary

Xylem is seeking an Order Management Specialist to join the Customer Service team in Sydney. You will support sales, service and rental teams by ensuring customer orders and inquiries are handled promptly, accurately and professionally.

You will represent the Xylem brand while liaising with customers across mining, government and industrial sectors. Reporting to the Customer Service Team Leader, this role suits someone who thrives in a fast-paced, customer-focused environment and enjoys solving

Qualifications

• Experience in customer service, order management or related administration roles.
• Strong attention to detail and accuracy when working with systems and data.
• Excellent verbal and written communication skills.
• Proactive in problem-solving and resolving customer concerns.

Responsibilities

• Respond to customer orders and enquiries in a timely, professional and customer-focused manner.
• Provide accurate and timely order entry and data management.
• Actively manage and monitor on-time delivery requirements.
• Support reporting and forecasting activities as required.
• Maintain relevant systems, records and procedures to ensure accuracy and consistency.
• Liaise with customers across multiple industry sectors.
• Work closely with internal stakeholders to resolve issues and delivery matters.
• Support sales, service and rental teams to deliver a strong customer experience.

Skills

Customer service

Order management

Data accuracy

Verbal/written communication

Stakeholder management

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

About the role

As an Order Management Specialist, you will be part of the Customer Service team and will support the sales, service and rental teams by ensuring customer orders and enquiries are managed promptly, accurately and professionally.

You will act as a Xylem brand ambassador, helping to build trust and credibility with customers across sectors including mining, government, industrial and indirect channel partners.

Reporting to the Customer Service Team Leader, this role will suit someone who enjoys working in a fast-paced customer-focused environment, partnering with internal teams and solving problems to achieve positive outcomes.

Responsibilities:

• Respond to customer orders and enquiries in a timely, professional and customer-focused manner
• Provide accurate and timely order entry and data management
• Actively manage and monitor on-time delivery requirements
• Support reporting and forecasting activities as required
• Maintain relevant systems, records and procedures to ensure accuracy and consistency
• Liaise with customers across multiple industry sectors
• Work closely with internal stakeholders to resolve issues, concerns and delivery matters
• Support sales, service and rental teams to deliver a strong customer experience

About you:

• Experience in customer service, order management, sales support or a related administration role
• Strong attention to detail and a high level of accuracy when working with systems and data
• Excellent verbal and written communication skills
• A proactive approach to problem-solving and resolving customer concerns
• Strong stakeholder management and teamwork skills
• The ability to manage competing priorities in a busy environment
• A professional, customer-centric mindset
• Confidence liaising with both internal teams and external customers

Xylem Benefits:

• Competitive salary + company bonus program
• Company-funded income protection insurance
• Subsidised health insurance for you and your immediate family
• 13% superannuation
• Gym membership discounts and wellbeing benefits
• Additional leave entitlements
• Structured training and career development pathways
• Xylem Watermark volunteer program participation

If you are passionate about customer service, order accuracy and building strong stakeholder relationships, we would love to hear from you.

Xylem is an equal opportunity employer. We value diversity and inclusion and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people, mature age workers, veterans and members of the LGBTQIA+ community.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.