Optical Store Leader (ASM) - Drive Guest Experience

Bailey Nelson; Perth; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

OTE up to $85,000

Glasses + contacts allowance

Leadership training

Job summary

Bailey Nelson in Perth is hiring an Assistant Store Manager for our Carousel store. This full-time role focuses on leading a team, delivering an excellent customer journey from eye test to frame selection, and driving store performance.

You will be expected to manage a Sunday to Thursday roster, coach staff, and contribute to a fast-growing brand known for its inclusive culture and employee development across ANZ.

Qualifications

• Experience in retail or optics at supervisor or management level.
• Strong leadership and customer-service focus.

Responsibilities

• Support Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Retail management

Job description

Bailey Nelson in Perth is hiring an Assistant Store Manager for our Carousel store. This full-time role focuses on leading a team, delivering an excellent customer journey from eye test to frame selection, and driving store performance.

You will be expected to manage a Sunday to Thursday roster, coach staff, and contribute to a fast-growing brand known for its inclusive culture and employee development across ANZ.