Network Operations Analyst

Megaport; City of Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Birthday leave

Generous parental leave

Health & wellness program

Global team of experts

Recognition programs

Collaborative culture

Job summary

Megaport, in Latitude.sh, delivers high-performance compute-based NaaS and private on-demand connectivity. The Network Team ensures stable, secure, and scalable infrastructure across global data centers, handling operational excellence and incident response in a production environment.

The role focuses on maintaining edge routers, switches, firewalls, and monitoring systems, with a strong ownership mindset and off-hours readiness. A CCNA is required, with other certifications a plus.

Qualifications

• Advanced English communication skills (B2 level or higher).
• Bachelor’s degree in Technology, Engineering, or related field (or equivalent experience).
• Solid understanding of networking fundamentals and protocols (Layer 2/3, IP, routing).
• Cisco CCNA certification (required); higher-level certs are a plus.

Responsibilities

• Operate and improve network infrastructure including edge routers, core switches, and firewalls.
• Troubleshoot and resolve medium/high-complexity network incidents with providers and data centers.
• Provide L1/L2 network support to customers and internal teams with timely responses.
• Perform root cause analysis and preventive actions to avoid recurrences.
• Plan network expansions, topology changes and capacity improvements; maintain documentation.
• Manage and tune network monitoring systems and alerts.
• Take ownership and act during off-hours and critical incidents.

Skills

English communication

Networking fundamentals

Routing protocols

Troubleshooting

Communication skills

CCNA certification

Education

Bachelor's degree or equivalent

Tools

Zabbix

Prometheus

Grafana

LibreNMS

Job description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.

Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands‑on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production‑critical environment.

Key Responsibilities

• Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;

• Actively troubleshoot and resolve medium and high‑complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;

• Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;

• Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;

• Plan and support network expansions, topology changes, and capacity improvements; ● Maintain accurate and up‑to‑date network documentation, procedures, and incident records;

• Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;

• Act with a strong sense of ownership and urgency, especially during off‑hours and critical incidents.

Skills & Qualifications

• Advanced English communication skills (B2 level or higher), both written and spoken;
• Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);
• Solid understanding of networking fundamentals and protocols, including:
• Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree
• IP networking: ARP, Subnetting, ACLs, DHCP
• Routing: BGP, OSPF
• Transport & management: TCP, UDP, SNMP, NTP, SSH
• Troubleshooting tools: Ping, Traceroute
• Proven ability to troubleshoot production environments with a hands‑on and analytical approach
• Strong prioritization skills and ability to operate calmly under pressure
• Clear communication skills, with the ability to explain technical topics to different audiences
• Proactive mindset and willingness to continuously learn and improve;
• Cisco CCNA certification (required); higher‑level certifications are a plus

Nice to Have

• Experience with Juniper, Fortinet, Huawei, or multi‑vendor environments;
• Previous experience in ISP, data center, or large‑scale infrastructure environments;
• Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);
• Experience interacting directly with carriers and transit providers.

What We Offer

• Best team ever. Legit. (Sorry other teams)
• Flexible work (remote‑friendly & balanced schedules)
• Birthday leave—celebrate yourself
• Generous parental leave program.
• Health & wellness program
• Global team of experts who love what they do
• Recognition programs that actually mean something
• Access to an innovative and collaborative culture where your impact is visible.

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [e-mail] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

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