Operations Team Lead

The Boeing Company; Port Stephens Council; On-site; AUD 140,000 - 190,000; Full time

Job summary

Boeing Defence Australia at RAAF Base Williamtown is seeking an Operations Team Lead to coordinate the Wakulda Operations Support Team. You will be the operational engine balancing 24/7 RAAF requirements with Boeing and Defence partners to keep the command and control system mission-ready.

The role focuses on when, where and who rather than the technical details, managing workflow, dynamic resourcing, and performance reporting to ensure maintenance is timely and compliant.

Qualifications

• Proven experience coordinating teams or workflows in mission-critical environments.
• Exceptional ability to manage complex, changing schedules based on real-time demand.
• Strong communication with military personnel, government customers, and internal teams.

Responsibilities

• Lead day-to-day operational planning for Wakulda Service Technicians to meet mission requirements.
• Manage a fluid 24/7 schedule and ensure resources are deployed timely.
• Coordinate routine and deeper-level maintenance activities with appropriate leads.
• Serve as liaison to RAAF units and Defence customer, providing real-time status updates.
• Escalate technical issues to Boeing Engineering and ensure integrated support.
• Track issues (Trouble Reports) and report KPIs on maintenance execution and system availability.

Skills

Operational Leadership

Advanced Scheduling

Stakeholder Management

Process Discipline

Resilience

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Location: RAAF Base Williamtown

Category: Engineering / Technical

Position Type: Permanent

Job Reference: BOE/1949082

Attachments: No File Attached

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The Opportunity

Are you a highly organised leader who excels at managing complex schedules and high-stakes stakeholder relationships?

Boeing Defence Australia is seeking an Operations Team Lead to lead the Wakulda Operations Support Team. Wakulda is the cornerstone of the Royal Australian Air Force's Air Battle Management System. As the Team Lead, you will be the operational engine of the program - embedded within the RAAF to coordinate the daily activities that keep this critical command and control system mission-ready.

The Role

This is a high-tempo operational orchestration role. You will not be responsible for the technical 'how' of the maintenance, but rather the 'when, where, and who.'

Your mission is to manage the workflow of the Wakulda Service Technicians, ensuring that maintenance execution is synchronised with the RAAF's operational requirements. You will act as the vital link between the RAAF operational units, the Boeing technical teams, and the Defence customer, ensuring that the maintenance schedule is dynamic, responsive, and transparent.

Key Responsibilities

Operational Coordination & Scheduling:

• Workflow Management: Lead the day-to-day operational planning for the Wakulda Service Technicians, ensuring tasks are scheduled and executed to meet mission requirements.
• Dynamic Resourcing: Manage a highly fluid work schedule that must adapt in real-time to the changing needs of 24/7 RAAF operations.
• Execution Oversight: Coordinate the scheduling of both routine operational maintenance and deeper-level technical maintenance, ensuring the right resources are deployed at the right time.

Stakeholder & Customer Interface:

• Operational Liaison: Serve as the primary point of contact for RAAF operational units and the Defence customer, managing expectations and providing real-time updates on maintenance status.
• Engineering Interface: Act as the operational bridge to the Boeing Engineering team, escalating technical issues and ensuring that engineering support is seamlessly integrated into the maintenance workflow.

Reporting & Governance:

• Issue Tracking: Manage the operational lifecycle of Trouble Reports, ensuring they are correctly logged, tracked, and escalated to the appropriate technical leads.
• Performance Reporting: Drive operational accountability through the management of Key Performance Indicators (KPIs), providing clear reporting on maintenance execution, scheduling efficiency, and system availability.

About You

You are a disciplined, highly organised leader who thrives on complexity. You excel at managing moving parts and can maintain a calm, professional presence in a high-pressure, 24/7 operational environment.

To be successful, you will bring:

• Operational Leadership: Proven experience in coordinating teams or workflows in a high-tempo, mission-critical, or industrial environment.
• Advanced Scheduling Capability: Exceptional ability to manage complex, changing schedules and prioritise tasks based on real-time operational demand.
• Stakeholder Management: The ability to communicate effectively and professionally with military personnel, government customers, and internal engineering teams.
• Process Discipline: A meticulous approach to documentation, reporting (KPIs), and the management of administrative workflows like Trouble Reports.
• Resilience: The ability to remain focused and effective while embedded within a fast-paced, 24/7 military operational unit.

Essential Requirements:

• Current Australian Citizenship.
• Eligibility for (or current possession of) an AGSVA Defence Security Clearance.
• Ability to work from the Williamtown office 4 days per week.

Why Join Boeing?

• Mission Impact: Your coordination ensures the RAAF has the capability it needs, when it needs it.
• Unrivalled Environment: Work at the heart of Australian air defence, embedded with our most critical customers.
• Career Growth: Join a global leader in aerospace and defence, offering pathways for professional development in operational management and project coordination.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.