Operations Team Lead

CDC; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CDC Academy (training)

CDC Day

Parental Leave

Volunteer Leave

Employee Assistance Program

CDC Social Events

Job summary

CDC Data Centres Australia, headquartered in Canberra, is seeking an Associate Facilities Manager to own the day-to-day operations of a world‑class data centre campus, ensuring safe, secure and efficient service delivery to customers and the business.

Reporting to the Facilities Manager, you will lead a team of Facilities Coordinators, collaborate with site contractors and drive operational performance, customer outcomes and site excellence.

Qualifications

• Proven leadership of frontline teams in facilities/ops
• Strong stakeholder management and relationship-building
• Ability to prioritise competing demands and make sound operational decisions
• Experience managing contractors, vendors or service providers and driving accountability
• Customer-focused mindset with a track record of delivering outcomes
• Excellent communication skills and ability to influence across all levels of the business
• Passion for continuous improvement and creating high-performing teams

Responsibilities

• Leading and developing a team of Facilities Coordinators and site-based operational staff.
• Driving the day-to-day operation of the campus to ensure service excellence and operational readiness.
• Managing customer requests and ensuring operational issues are resolved effectively.
• Building strong relationships with customers, contractors, service providers and internal stakeholders.
• Overseeing vendor performance and ensuring contractual obligations are delivered.
• Coordinating maintenance activities and ensuring preventative maintenance requirements are met.
• Monitoring operational risks and escalating issues that may impact site performance or uptime.
• Supporting procurement activities, budget outcomes and cost-control initiatives.
• Driving workplace health, safety, compliance and continuous improvement initiatives.
• Preparing operational updates, reporting and communications while contributing to site improvement projects

Job description

Make Your Mark in this exciting opportunity to work at Australia's leading data centres.

• Fantastic opportunity to enter the rapidly growing Data Centre industry
• Join a collaborative team in a detail-focused facilities role
• Tailored CDC Academy and hands-on training provided
  

About us:

Established in 2007, CDC Data Centresis Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC's diversified operationsprovide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Associate Facilities Manager, you'll take ownership of the day-to-day operations of one of CDC's world-class data centre campuses, ensuring the safe, secure and efficient delivery of services to our customers and the business. Reporting to the Facilities Manager, you'll lead a team of Facilities Coordinators and work closely with site-based contractors, driving operational performance, customer outcomes and site excellence.

This is a highly visible leadership role suited to someone who thrives on balancing people leadership, stakeholder engagement and operational delivery. You'll be responsible for maintaining momentum across a wide range of activities, ensuring priorities are managed effectively, vendors are held accountable and your team is set up for success. While your team will be hands-on in the day-to-day facilities operations, you'll focus on driving outcomes, removing roadblocks and maintaining a high-performing site.

Other responsibilities include:

• Leading and developing a team of Facilities Coordinators and site-based operational staff.
• Driving the day-to-day operation of the campus to ensure service excellence and operational readiness.
• Managing customer requests and ensuring operational issues are resolved effectively.
• Building strong relationships with customers, contractors, service providers and internal stakeholders.
• Overseeing vendor performance and ensuring contractual obligations are delivered.
• Coordinating maintenance activities and ensuring preventative maintenance requirements are met.
• Monitoring operational risks and escalating issues that may impact site performance or uptime.
• Supporting procurement activities, budget outcomes and cost-control initiatives.
• Driving workplace health, safety, compliance and continuous improvement initiatives.
• Preparing operational updates, reporting and communications while contributing to site improvement projects
  

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.
  

About you:

You're a proactive and people-focused leader who knows how to bring teams together, build strong relationships and drive results. You have experience leading operational teams in fast-paced environments and can confidently balance multiple priorities without losing sight of what matters most.

You don't need to be the technical expert in the room, but you know how to hold people accountable, coordinate stakeholders and ensure commitments are delivered. Whether your background is in facilities, operations, business management or a similar environment, you're someone who takes ownership, solves problems and gets things done.

You'll also bring:

• Proven experience leading and developing frontline teams
• Strong stakeholder management and relationship-building skills
• The ability to prioritise competing demands and make sound operational decisions
• Experience managing contractors, vendors or service providers and driving accountability
• A customer-focused mindset with a track record of delivering outcomes
• Excellent communication skills and the ability to influence across all levels of the business
• A passion for continuous improvement and creating high-performing teams
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

Closing Date:

11:59pm, Friday 28 August 2026