Service Desk Coordinator (24/7 Shift)

CDC Data Centres Pty; Canberra; Hybrid; AUD 60,000 - 78,000; Full time

Benefits offered by this job

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employment Assistance Program

CDC Social Events

Job summary

CDC Data Centres Pty is looking for a proactive Service Desk Coordinator to join Australia’s leading data centre operator. You will help keep incident response, changes and service communications running smoothly across the business, acting as the central link between internal teams, customers and stakeholders.

With a background in customer service, call centre or service desk roles, you will thrive in a structured, process-driven environment and excel at communicating across a range of teams

Qualifications

• Strong written and verbal communication skills.
• Experience in a customer service, call centre, help desk, or coordination role.
• Process-driven mindset with the ability to follow structured procedures.
• Ability to prioritise, stay organised and work under pressure.

Responsibilities

• Coordinate incidents, changes and service updates across multiple teams.
• Act as the central point of communication between internal stakeholders and customers.
• Support incident management processes, ensuring responses are within agreed service levels.
• Help manage change activities by tracking timing, updates and customer expectations.
• Maintain accurate handovers between shifts to ensure smooth continuity of service.

Skills

Customer service

Communication

Coordination

Call centre

Job description

Make Your Mark in this exciting opportunity to work at Australia’s leading data centres.

• Fantastic opportunity to enter the rapidly growing Data Centre industry
• Join a collaborative team in a detail-focused service desk role
• Tailored CDC Academy and hands-on training provided

About us:

Established in 2007, CDC Data Centresis Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC’s diversified operationsprovide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We’re looking for a proactive and highly organised Service Desk Coordinator to join our team and play a key role in keeping communication, incident response and change activity running smoothly across the business.

This role sits at the centre of operations, acting as the link between internal teams, customers and key stakeholders to ensure updates are clear, timely and aligned. You’ll work across incident management, change management and service communications, helping maintain consistency, support service delivery and keep everyone informed.

This is a great opportunity for someone with a background in customer service, call centre, help desk or service coordination who enjoys working in a structured environment, following process and communicating with a wide range of people.

Other responsibilities include:

• Coordinate and communicate incidents, changes and service updates across multiple teams
• Act as the central point of communication between internal stakeholders and customers
• Support incident management processes, ensuring responses are within agreed service levels
• Help manage change activities by tracking timing, updates and customer expectations
• Maintain accurate handovers between shifts to ensure smooth continuity of serviceChallenge and align severity classifications against the agreed matrix and process
• Keep stakeholders informed through Teams, email and other communication channels
• Assist with reporting, trend analysis and continuous improvement activities
• Contribute to small internal projects focused on team development and process improvement

What’s in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

You’re a strong communicator who stays calm under pressure, thrives in a process-driven environment and knows how to keep people informed without losing attention to detail. You’re confident dealing with different personalities and stakeholder groups, and you’re comfortable having the occasional difficult conversation when process, priorities or expectations need to be challenged.

You may come from a call centre, service desk, help desk, customer service or coordination background, and you’re looking for a role where you can learn, grow and build a long-term career. Most importantly, you bring maturity, initiative and a genuine willingness to get stuck in.

You'll also bring:

• Strong written and verbal communication skills
• Previous experience in a customer service, call centre, help desk or coordination role
• A process-driven mindset with the ability to follow structured procedures consistently
• Confidence communicating with a broad range of stakeholders and teams
• The ability to prioritize, stay organised and work well under pressure
• A proactive, go-getter attitude and willingness to learn on the job
• Sound judgement and the confidence to challenge or clarify information when needed
• A team-first approach and the ability to keep multiple parties aligned

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

Diversity helps us all achieve more. At CDC, we are committed to fostering an inclusive workplace where everyone feels valued, respected and supported. We believe diverse backgrounds, perspectives and experiences drive innovation, stronger outcomes and a culture built on trust and care. At CDC, we encourage everyone to bring their authentic selves to work and feel supported to succeed.

Closing Date: 11:59pm, Wednesday 9 September 2026